Customer Service Supervisor

23 hours ago

Mascot, Australia Star Aviation Full time

**Introduction**:
Star Aviation is Australia's most dedicated ground handling service provider, partnering with 19 airlines across 9 airports Australia-wide. We pride ourselves on being big enough to manage, yet small enough to care

**Description**:
The Customer Service Supervisor will be responsible for overseeing the customer service functions of the Jetstar check-in area at Sydney International Terminal. This includes first level performance management of staff and customer issues, as well as engagement with airport authorities, government agencies, airline representatives and other ground service providers.

**Key Responsibilities**:

- Oversee the customer service functions for Jetstar.
- First level performance management of staff and customer issues.
- Engage with airport authorities, government agencies, airline representatives and other ground service providers.
- Monitor and evaluate the customer service delivery process and make recommendations for improvements.
- Manage and motivate a team of customer service agents.
- Develop and implement policies and procedures to ensure consistent and efficient customer service delivery.
- Provide training and development opportunities to customer service staff.
- Monitor and maintain compliance with company and regulatory requirements.
- Maintain effective communication with other departments and stakeholders.

**Skills and Experiences**:

- At least 1-3 years of experience in a customer service supervisory role in an airport environment.
- Excellent verbal and written communication skills.
- Strong leadership and interpersonal skills.
- Ability to work under pressure and handle multiple tasks simultaneously.
- Knowledge of airline and airport operations.
- High emotional intelligence
- Resilient

**What's on offer**:

- A wide variety of working hours
- Career Development Opportunities
- Dedicated Caree Development Training
- Free Parking
- Multiple Employee Benefits with Partner Companies
- Monthly Employee Awards and Competitions
- Family based culture

  • Customer Delivery Supervisor

    23 hours ago

    Mascot, Australia dnata catering Full time

    **Do you want a high-flying career working for the world’s largest air services provider?** We are seeking a hands-on leader with experience in a similar role to join our airport team in** Sydney **as a** Customer Delivery** **Supervisor** on a **permanent full-time **basis. **More about this role**: Reporting to the Customer Delivery Manager, this role...

  • Customer Delivery Supervisor

    1 week ago

    Mascot, Australia dnata catering Full time

    **Do you want a high-flying career working for the world’s largest air services provider?** We are seeking a hands-on leader with experience in a similar role to join our airport team in** Sydney **as a** Customer Delivery** **Supervisor** on a **permanent full-time **basis. **More about this role**: Reporting to the Customer Delivery Manager, this role...

  • Customer Delivery Supervisor

    1 week ago

    Mascot, Australia dnata catering Full time

    **Do you want a high-flying career working for the world’s largest air services provider?** We are seeking a hands-on leader with experience in a similar role to join our airport team in** Sydney **as a** Customer Delivery** **Supervisor** on a **permanent full-time **basis. **More about this role**: Reporting to the Customer Delivery Manager, this role...

  • Customer Service Representative

    3 days ago

    Mascot, Australia TNT Express Full time

    **About the role**: At FedEx, we are a network of professionals who pride ourselves on delivering not only outstanding service, but an outstanding customer experience and this is at the centre of everything we do. We are agile, passionate, forward-thinking and solution-focused, always ready to meet our customers’ needs. As a Customer Service...

  • Customer Service Administrator

    3 days ago

    Mascot, Australia Kone Full time

    Permanent role Monday to Friday - Free Onsite undercover Parking and free gym onsite - Career Progression in a global organisation with a strong focus on training, safety, and quality At KONE, we bring buildings to life. Look around and you’ll see KONE in buildings everywhere. Through our technical expertise and digital connectivity, we provide an...

  • Cafe Supervisor

    2 weeks ago

    Mascot, Australia Cater Care Australia Cater Care Services Full time

    **Introduction**: A great experience means more than just a delicious flat white. A friendly encounter and a great cup of coffee has the ability to transform someone’s day. **Description**: About the role Cater Care is opening a new Allpress Espresso location at Sydney Domestic Airport. We're looking for Cafe Supervisors to come and lead our team. Our new...

  • Catering Supervisor

    2 weeks ago

    Mascot, Australia Compass Group Australia Full time

    **Catering Supervisor** **$30ph + Super** **Holiday Inn Express, Sydney Airport** - Breakfast Supervisor - 5 days a week - Flexible roster **At Eurest we’ve always understood the power of food - to refuel and refresh, to engage, activate and motivate. We’re using that power to help workers across Australia live healthier, happier and more productive...

  • Catering Operations Supervisor

    1 week ago

    Mascot, Australia dnata catering Full time

    **Do you want a high-flying corporate career working for the world’s largest air services provider, based in Sydney?** We are currently searching for an enthusiastic and motivated **Catering Operations Supervisor** with a positive attitude and ability to drive results. This role would be prefect for somebody with high model standards who can oversee our...

  • Supply Chain Supervisor

    3 days ago

    Mascot, Australia dnata catering and retail Full time

    **Come elevate your career to a Higher Altitude!** **Exciting opportunity for a Warehouse professional to assist manage our busy Airport Catering site and lead a Purchasing team.** We are looking for a motivated individual with experience in stocks management to join our friendly team as a **Supply Chain Supervisor** in our busy catering unit, based in...

  • Supply Chain Supervisor

    1 week ago

    Mascot, Australia dnata catering Full time

    **Do you want a high-flying corporate career working for the world’s largest air services provider, based in Sydney?** We are seeking a hands-on individual with experience in a similar role to join our airport team in **Sydney** as a **Supply Chain Supervisor** on a **full-time basis**. **More about this role**: The Supply Chain Supervisor will be...