Resource Coordinator

**Resource Coordinator & Receptionist/Office Assistant**

**Overview**:

- National Technology Company
- Diverse customer base
- Supporting local and national customers and staff
- Work with a great friendly team

**What the role entails**

**Resource Coordinator**:

- Managing incoming calls from customers and creating tickets in the ticketing system
- Allocating incident tickets to service desk staff
- Tracking the progress of incidents in the service desk system
- Managing service desk staff’s ticket queues
- Ensure incident tickets are handled in line with Service Level Objectives
- Ensuring onsite times are coordinated with customers.

**Inside Sales and Office Administration**:

- Contribute to the sales process by assisting in:Creating, updating, and sending quotes

Managing opportunities in the CRM
Liaison with suppliers as required.
Procurement & order tracking
- Manage incoming and outgoing mail.
- Receiving goods & logistics
- General office duties as required.

**Work Health and Safety**:

- Provide clear instructions, work procedures and practices to all staff to always maintain the health and safety of the workplace
- Manage all reported workplace hazards and incidents in line with relevant legislation and OHS&W system

**Personal Skills & Attributes - Selection Criteria**:

- Successful previous experience in sales & office administration, consistently meeting or exceeding targets.
- Proficiency in the MS Office suite of products.
- Excellent time management skills and the ability to multitask and prioritise work.
- Attention to detail and problem-solving skills.
- Excellent written and oral communication skills.
- Strong organisational and planning skills in a fast-paced environment.
- Experience working in a Managed Service Provider highly regarded.

**The Company**:
We are a small and dynamic IT service company with a friendly team atmosphere based in Newcastle West. At the cutting edge of Microsoft, VMware and Dell Technologies we are looking for an exceptional Resource Coordinator & Inside Sales administrator to join our team. We are a stable technology services company who prides itself on its people and its great customer base. If you are passionate about customer service, have the skills we are looking for and are looking for an opportunity to put those skill to use then this is the job for you.

**Please Note**:
**Must be an Australian resident living in the Newcastle / Hunter region with a current drivers license**.

Employees of VInet Solutions are required to work in a range of environments supporting our clients across many sectors of the business community. Many of our clients work in industries that can potentially present risks to the health and safety of our employees and/or members of the client’s community. Employee risk factors associated with some illnesses are further elevated due to the mere fact they work across multiple sites. VInet Solutions have in place policies designed to protect the health and safety of employees whilst at work including a requirement for employees to avail themselves of appropriate medical intervention (eg vaccinations) to minimise their chance of infection and/or serious complications of any illness (eg influenza or COVID-19). As a result, applicants who are not able to comply with relevant vaccination requirements will not be considered for this role.

Applicants will only be contacted should they match the criteria.

No agencies please.

**Salary**: $55,000.00 - $70,000.00 per year

Schedule:

- 8 hour shift

Ability to commute/relocate:

- Newcastle West, NSW 2302: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Office Administration: 2 years (preferred)

Work Authorisation:

- Australia (required)

Work Location: In person