Ict Support Officer

**Employment Type**:Ongoing

**Classification**: Parliamentary Service Level 4

**Closing Date**: 11:30pm AEDT, 18 December 2024

**The Opportunity**:
The Department of Parliamentary Services (DPS) is recruiting for a Parliamentary Service Level 4 ICT Support Officer within Digital Customer Services Branch.

The ICT Service Delivery section is a customer-facing support team that provides ICT equipment and solutions to parliamentarians, their staff, the four parliamentary departments and for Commonwealth Parliamentary Offices (CPOs).

**Who we are looking for**:
The Department of Parliamentary Services (DPS) is seeking a highly organised and skilled IT professional who has proven experience in ICT asset refreshes and ICT Desktop support roles. Applicants will need to be self-motivated, possess strong stakeholder engagement skills and have a keen attention to detail.

The nature of the Parliamentary environment means that there is also a requirement to be flexible and responsive, as workloads can be high and fluctuate without warning. The position will therefore suit applicants who are proactive, professional and can maintain a high level of confidentiality at all times.

**Job Specific Requirements**:

- The successful applicant will be required to obtain and maintain a Negative Vetting 1 (Confidential/Highly Protected/Secret) security clearance.

**Duty Statement**:
**Classification**:Parliamentary Service Level 4

**Branch**:Digital Customer Services Branch

**Section**:ICT Service Delivery

**Immediate supervisor**:Assistant Director, Digital Customer Services** **Branch

Under limited/general direction undertake duties in accordance with the agreed standards for the Parliamentary Service Level 4 classification. The duties will include, but are not limited to, the following:
1. Supporting ICT hardware at Australian Parliament House (APH), Electorate Offices (EO), and CPO, including asset refresh activities

2. Provide ICT support to Senators, Members and their staff and other parliamentary clients

3. Managing adds, moves, and changes (MACs) of ICT hardware for parliamentarians’ APH offices

4. Supporting the ICT onboarding office setup for new parliamentarians at EO and APH

5. Supporting the ICT offboarding and office reset for departing parliamentarians at EO and APH

6. Supporting special projects, including ICT coordination for the Leader of the Opposition and team during budget nights and federal election campaigns

7. Ensuring ICT services are delivered in accordance with obligations and agreed service levels

8. Assist the DPS store during peak periods, including logistics and asset tagging.
- Employees of DPS are required to be able, and to be seen to be able, to provide professional advice and services to all Senators and Members without favour or prejudice._

**How to apply**:
Please upload a pitch (600 words maximum) describing how your skills and experience would contribute to the role and work of the department.

Your pitch is an opportunity to tell us why you want to work at DPS, why you are interested in the role and what you can offer in the role. Frame your pitch around the role description and relevant ILS Profile. Make sure to use relevant examples and accomplishments that demonstrate your ability to perform the role.

**Our purpose and values**:
We proudly provide innovative, unified, and client-focused services to the Australian Parliament and parliamentarians. We are a values driven department, placing our values at the heart of everything we do; from our service offerings and decision making to our interactions with stakeholders and each other.

Our people are employed in a broad and unique range of professional, customer service and trade-based roles, all joined by a shared purpose: to make an enduring contribution to Australia’s parliamentary democracy. We have an inclusive workplace that reflects the diversity of the community we serve. While we come from all walks of life, we share a commitment to care for and protect our iconic workplace.

Every year, almost one million people visit Australian Parliament House to experience the parliamentary process, the building’s architecture, nationally significant art collections, events, tours, and food and dining experiences - all made possible by our people, who are active participants in an environment where no two days are the same.

**What we can offer**:
Join our community based on innovative, unified, and client-focused services, where your skills and development will be nurtured. You will also enjoy:

- access to flexible work arrangements
- ongoing opportunities to learn and develop new capabilities
- a competitive remuneration package
- free secure underground parking
- free gym membership and access to recreational facilities
- on-site childcare, banking services, post office, value-for-money dining options and more.

**Salary**:
Currently, the salary range for this position is $77,719 - $84,450 per annum.

**Conditions o