Executive Ict Support Officer

1 week ago

Canberra, Australia HAYS Full time

Exciting new Executive and Ministerial ICT Support opportunity in a large Federal Government Department

**Your new company**
Work within a large scale Federal Government Department, responsible for a broad scope of Government efforts important to Australia's national interest. The Executive ICT Support team sits within ICT Operations and is dedicated to supporting the department’s Ministers, the Departmental Executive and SES, and various office holders spread across 20+ sites.

**Your new role**
The department is looking for an experienced ICT support officer who:

- Has a customer-focused approach to work and genuinely enjoys helping people with technology
- Works independently and with little supervision, and thinks and acts quickly in high pressure situations with a high level of discretion
- Has strong analytical / technical problem solving and troubleshooting skills across the wide range of technology
- Works well in a team and contributes to making a harmonious work environment
- Has strong interpersonal skills and the ability to work well with all levels of the organization
- Provide video conferencing/AV support for meetings held by Ministers and senior executives with internal or external participants
- Install, configure, and troubleshoot desktop systems, workstations, and audio/visual issues
- Monitor the team mailbox and respond to enquiries and requests
- iOS Mobile Device Management (MDM) configuration, administration, and training
- Prepare and update knowledge guides for end users and technical articles for ICT administrators
- Travel interstate to help with ministerial office setups, decommissions, and relocations
- Provide 24/7 on call coverage on a rotational roster

**What you'll need to succeed**

**What you'll get in return**
- Long term contracting opportunity (12 + 6 + 6 month)
- Attractive hourly rate
- Work alongside senior Executives and Ministers
- Broaden and strengthen your strong skillsets

**What you need to do now**

If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

**LHS 297508** #2690521

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