Change Delivery Manager

**About the**R**ole**

This role requires a strategic leader with a strong foundation in business analysis. You'll be responsible for translating complex business needs into actionable solutions, ensuring projects deliver tangible value. This involves:

- Leading and influencing stakeholders: You'll work closely with teams and stakeholders to understand their needs, build consensus, and drive projects forward.
- Translating business needs into technical solutions: You'll use your strong analytical skills to define requirements, identify opportunities, and ensure solutions align with business objectives.
- Championing agile methodologies: You'll be comfortable working in a fast-paced environment, adapting to change, and driving continuous improvement.

**Position Accountabilities**
- _Effectively lead a team of Business Analysts, including:_
- Coordinating which initiatives are assigned to each Business Analyst
- Recruitment of Junior Business Analysts and Business Analysts for the team in collaboration with the BA Centre of Excellence;
- _Gather system and process requirements and design innovative solutions to business problems, which may involve: _
- Conducting field & desk research, e.g. user/stakeholder workshops, interviews and onsite observations, user surveys, competitor analysis and web analytics
- Developing business process maps to ensure clarity around process for all stakeholders
- _Deliver a quality outcome through the effective management of issues, change requests and testing, including:_
- Effectively managing any issues and subsequent change requests to balance the need for quality with cost and timeliness impacts;
- Testing, including developing the testing and approval process, briefing the testing team(s) and ensuring that the solution fully meets original requirements;
- _Contribute to project and program delivery by:_
- Ensuring all documentation reflects business understanding and adheres to A&G guidelines, including our definition of done
- Taking accountability for assigned deliverables and ensuring effective and transparent communication with the end-to-end delivery team.
- _Build confidence with stakeholders, creating positive relationships and credibility by working collaboratively through:_
- Investigating and measuring process-improvement opportunities and working with the business to recommend and implement solutions.
- Participation and contribution to the Auto & General Business Analysis Community of Practice and Centre of Excellence where applicable.
- _Ensure changes are effectively supported once implemented, including:_
- Policy, procedure and training material/user guides as appropriate;
- Ensuring the Support & Testing Team has the necessary knowledge to support the change.

**What experience you’ll bring;**
- Minimum of 3-5 years of experience in Business Analysis in a transformation program of work and an agile delivery environment;
- Minimum of 2 years in a leadership role
- Proficient skills in business process modelling, As-Is/To-Be process mapping and data models;
- Previous experience working within regulated environments is highly beneficial;
- Effective stakeholder management: the ability to collaborate and bring together different viewpoints and expectations to drive towards an optimal outcome
- Decisive in nature with the ability to think on your feet and make strong recommendations based on your commercial experience
- Strong problem-solving skills; comfortable with managing change, complexity and ambiguity.
- Highly developed written and verbal communication skills.

**The benefits of working with us**
- ** Location**:

- This role will be based in our Toowong office.
- ** Extra leave** - Enjoy additional leave days on us You’ll receive a paid ‘ME’ day and one paid volunteer leave day annually. Team members can also purchase up to two additional weeks of leave per year.
- ** Paid parental leave** - We support our new parents with paid parental leave and other benefits.
- ** Workplace giving** - If you’re passionate about a cause, then we are too - we offer workplace giving and we’ll dollar match your donations to registered charities.
- ** Development opportunities** - We’re championing your development with internal programs and access to a wide range of online courses.
- ** Employee discounts** - You’ll receive discounts on Budget Direct insurance products.
- ** Reward and recognition** - We reward high performance with employee recognition, reward and incentive schemes.
- ** Onsite facilities**:

- There’s excellent end-of-trip facilities on offer and private spaces for nursing mothers.
- ** Get social**:

- Join our vibrant social and community activities including annual celebrations, family fun days and regular events across each of our sites.

**About us**

Auto & General (A&G) is the fastest-growing major Motor and Home insurer in Australia, providing insurance products and solutions to safeguard a brighter future for our customers and community.