Experience Product Manager

As an Experience Product Manager (Partner & Design System), you will drive RAC’s partnering capability in the Digital Experience space. In this dual role, you will supercharge progress on our ‘plug and play’ design system, a key enabler of delivering efficient and consistent digital experiences via partners. Ongoing, you will be responsible for maximising the value and return on investment of third-party digital products by providing strategic oversight and performance management to ensure delivery against member, business, and strategic outcomes.

This role is being offered as a 24-month max-term contract.

What you’ll be doing- Managing the design system roadmap, ensuring alignment to brand standards, accessibility, and emerging best practices.- Driving adoption and enhancement, promoting system value to internal teams and partners, and collecting feedback to guide improvements.- Measuring impact and utilisation, demonstrating how the design system supports delivery efficiency and consistent member experience.- Defining the strategic position for each third-party digital product within RAC’s broader digital ecosystem, ensuring alignment to business goals and member value.- Assessing and recommending actions for underperforming, misaligned, or redundant products, including enhancement, replacement, or retirement.- Identifying and advocating for new solutions that address capability gaps, accelerate strategy, or improve member experience.- Tracking contribution to business outcomes, monitoring partner product impact on benefits realization, and communicating value delivery.- Acting as the primary contact for internal stakeholders on partner products, supporting business engagement, and promoting strategic alignment.- Managing RAC’s input into partner roadmaps, prioritising features based on data, member feedback, and performance insights.- Embedding measurement and reporting, driving continuous improvement and informed decision-making through strong KPIs and benchmarks.- Evolving product priorities in response to delivery learnings, shifting business needs, and customer feedback.- Coordinating cross-functional delivery, acting as the single point between RAC teams and partners to manage product lifecycles, risks, and dependencies.- Ensuring governance and compliance, overseeing pre-launch checks, upholding RAC’s digital, cyber, privacy, and accessibility standards, and maintaining accurate documentation.- Upholding performance, risk, and data quality, by leading structured reviews, ensuring secure and compliant practices, and driving optimisations through insights and collaboration.

What you’ll bring- Extensive experience in collaborative, team-based project delivery environments.- Demonstrated capability as a Product Owner or Manager, with a background in Agile delivery or business analysis.- Delivery of successful B2C digital products, focused on customer engagement, conversion, and self-service outcomes.- Excellence in stakeholder engagement, with strong communication, negotiation, and relationship management skills.- Ability to manage third-party vendors and services, with experience in governance and partner-led digital transformation initiatives.- Tertiary qualifications in a relevant business or IT discipline.
- What can we offer you?- A workplace culture where our people feel valued, respected and empowered.- Work in flexible ways that meet work/life commitments and support wellbeing.- Be part of a purpose led organisation that gives back to the WA community.- An environment that values ongoing career development.- Free Roadside Assistance and discounts on RAC products and services including Holiday Parks and Resorts, Security, Finance, Auto Services and Insurance.- Opportunities for community engagement and corporate volunteering.
- About RAC- #BetterJourneysRAC #LI-JC1