Business Applications Support

4 days ago

Surry Hills, Australia Blackmores Group Full time

**Purpose of role**:
As Australia’s Most Trusted Manufacturer of natural health products for the past 15 years, and one of the Financial Reviews Best Places to Work in 2023, it couldn’t be a better time to join a truly purpose-led business that places wellbeing and workplace flexibility at the heart of our culture We are excited to offer the role of a Business Applications Support

**What we offer?**
- Opportunities to support your local community through paid community leave
- 20 weeks gender neutral paid parental leave
- Flexible working across most of our roles with at least 3 days of work in office
- Great benefits to support your health and wellbeing, including access to discounted productsMental health support for you and your family through our Sonder assistance program

**What will you do?**
- Collaborate with business users, developers, and vendors to identify and troubleshoot the root causes of issues.
- Escalate complex or unresolved issues to the appropriate teams or vendors.
- Provide technical support for operational procedures and processes.
- Undertake user testing during software release scheduling for acceptance and production environments.
- Cultivate and manage relationships with external vendors, collaborating on both BAU support work and project-specific requirements.Collaborate with the digital team to address eCommerce-related issues and initiatives, ensuring alignment with broader business goals and strategies.

**Who are you?**
- Demonstrated experience in providing first and second-level support for eCommerce systems - preferably Dynamics 365 F&O Commerce.
- Deep understanding of the Out-of-the-Box Commerce API used by the eCommerce platforms. This includes familiarity with its functionalities, endpoints, and data structures.
- Strong understanding of OData and its implementation within the context of eCommerce systems.
- Strong knowledge of eCommerce integrations with Content Stack

Blackmores Group is a leading natural health company with proud Australian heritage, with extensive reach across Asia Pacific. Founded by visionary naturopath Maurice Blackmore in 1932, our vision is to connect every person on earth to the healing power of nature by combining our knowledge of nature and science to deliver quality health solutions to people and their pets everywhere, every day.

Blackmores Group operates in over 13 markets, with headquarters and a state-of-the-art manufacturing facility in Australia, and offices across South East Asia and China.
- Agencies please note: this recruitment assignment is being managed directly by Blackmores Talent Acquisition team. We will reach out to our preferred agency partners if required. Your respect for this process is appreciated_

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