Client Service Coordinator

2 weeks ago

Melbourne, Australia Bluefin Resources Full time

Our client is a leading accounting and advisory firm, is seeking a motivated and customer-oriented Client Services Coordinator to join our team in Melbourne. As a Client Services Coordinator, you will play a critical role in ensuring that our clients receive excellent customer service and support.

**Key Responsibilities**:

- Serve as the primary point of contact for clients and provide exceptional customer service at all times.
- Respond to client inquiries and resolve any issues in a timely and efficient manner.
- Coordinate services for clients with internal teams, including accounting, tax, and advisory services.
- Assist in the preparation of client reports, proposals, and presentations.
- Maintain accurate and up-to-date client information in our systems.
- Monitor deadlines and ensure all deliverables are completed on time.
- Attend client meetings and take detailed notes.
- Assist with client on-boarding and off-boarding processes.
- Keep up-to-date with industry trends and developments.

**Qualifications**:

- Previous Public Accounting experience - at least 3-4 years
- ASIC Compliance and ATO Portal exposure
- Strong communication and interpersonal skills.
- Excellent organisational and time management skills.
- Attention to detail and accuracy in work.
- Proficient in Microsoft Office, particularly Excel and Word.
- Experience using accounting software such as Xero or MYOB is desirable but not essential

**Benefits**:

- The firm has a hybrid (3 office / 2 home) working environment post training and orientation to the business.
- Salary sacrifice and competitive salary.
- Subsidised parking and easily accessible to public transport
- Great team environment
- Monthly social events to enhance collaboration and culture in a hybrid environment
- This is a growing firm with genuine career progression opportunities

This is a supportive and inclusive work environment where all employees can thrive. Provide competitive salary packages and opportunities for career growth and development. If you are passionate about delivering exceptional customer service and have a keen interest in the accounting and advisory industry. We would love to hear from you

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