Client Services Coordinator

2 days ago

Melbourne, Victoria, Australia RPM Real Estate Group Pty Ltd Full time $104,000 - $130,878 per year

As a full-service property business, we pride ourselves on customer service through every step of the process, from site due diligence, acquisition and masterplanning, through to launch, marketing, and sales strategies.

About the Position: The Client Services Coordinator supports RPM's Communities & Project Marketing division by managing customer interactions and the administrative tasks associated with pre and post sales activities. This role works closely with Project Marketing Coordinators, Sales Directors, Estate Managers and purchasers to ensure the successful coordination and execution of RPM Projects.

Key Responsibilities & Accountabilities:    

1.    Sales & Customer Management 

•Provide assistance with pre and post -settlement customer enquiries via phone and email.

•    Support RPM's new project launches by qualifying potential buyers and setting sales appointments. 

2.    Client & Estate Support 

•Manage enquiries on RPM Projects when an office is closed or unattended.

3.    CRM & Database Management 

•Ensure timely responses to estate enquiries in alignment with RPM SLA.

•    Assist with CRM data management, including pricing updates, lot imports, troubleshooting, and report generation.

•    Maintain and update contract documents, sales authorities, SOIs, stock updates, and policies.

4.    Reporting & Compliance 

•  Maintain Client Services Weekly Estate Summary Documents as a knowledge-sharing tool.

•  Contribute to the creation and updating of RPM's knowledge hub.

5.    Process & Business Improvements 

•   Identify opportunities to enhance customer experience and streamline internal processes.

•    Support ongoing innovations in customer service strategies and engagement.

Qualifications, Skills & Experience:    

1.    Customer Service & Administration 

•Experience in a similar role focused on customer support and administration.

•    Strong communication skills for engaging with diverse stakeholders.

•Property industry experience is desirable but not mandatory.

2.    Systems & Technical Proficiency 

•Proficiency in Microsoft Office Suite.

•    Experience working with CRM systems (Salesforce preferred).

•    Strong attention to detail in data management and reporting.

3.    Organisation & Time Management 

•  Ability to manage multiple tasks and meet deadlines.

•    Structured, detail-oriented approach to task management.

4.    Communication & Stakeholder Engagement 

•  Excellent verbal and written communication skills.

•    Ability to build relationships and collaborate effectively.

5.    Problem-Solving & Decision-Making 

•Ability to work independently while also contributing to a team.

•    Strong problem-solving skills and ability to exercise sound judgment.

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