Client Service Coordinator

Full Salary Packaging Benefits + Car + Phone + Laptop - Opportunity to Join a Growing Organisation - Full-Time Position Based in Heidelberg West **About the Role** Due to company growth, we have an opening for an additional **Client Service Coordinator** to join Clean Force. This position is responsible for coordinating, resourcing, leading, training & developing a cleaning team inclusive of people with Disability/Mental Illness and/or from vulnerable and disadvantaged backgrounds, developing client relationships, and ensuring all aspects of the contract cleaning scope are achieved. Responsibilities include: - Induct, train, coach, supervise, manage & lead Team Leaders and frontline cleaning staff including those with complex learning and vocational support requirements - Ensuring all allocated sites are inspected regularly, according to the site needs and Clean Force process. - Build and maintain strong customer relations, ensuring the customer is fully satisfied with the Clean Force service. - Effectively manage and backfill vacancies, either with existing staff or by hiring additional employees - Prioritise, organise and allocate work areas, sites and tasks to cleaning staff - Effectively managing employee absenteeism, performance and conduct issues, in consultation with upper management. - Ensuring all cleaning is completed in accordance with Customer Service Standards and Contract Specifications (including pre, interim and final quality inspections). - Accurately maintain training and induction records, file notes, timesheets and rosters for all direct reports - Managing quality, compliance and administrative activities as relevant to your allocated sites and teams. **About You** We are seeking someone who can lead a cleaning team with care and consideration, whilst maintaining a high quality of service. - A current Victorian drivers licence (essential) - Experience working in a management or supervisory role within the cleaning industry (essential) - Highly developed verbal & written communication skills (essential) - Highly developed planning, co-ordination and time management skills (essential) - Highly developed interpersonal skills & ability to develop rapport with employees/customers - Experience working with people from vulnerable backgrounds (highly desirable) or a willingness to learn. - Good skills in training, and an excellent ability to relate to others from various backgrounds. - Ability to build and develop strong customer relations, ensuring customer excellence. - The desire to contribute to our purpose and grow with the company. - Qualification in one of the following areas is desirable but not essential: Certificate IV Community Services, Certificate IV Employment Services, Certificate IV Training and Assessment and / or Certificate IV Asset Maintenance **Why Join?** You will be working in a close-knit team who thrive on excellence across all areas, and are passionate about the Clean Force purpose. Although we are now one of the largest Social Enterprises within Victoria, the values of family and compassion will remain at the heart of what we do. We will offer you: - Full salary packaging, vehicle, phone and laptop - Relevant training and development, including Mental Health First Aid training - The chance to grow within your role and progress your career - A purposeful position - you will contribute to increasing one’s independence, confidence, social skills and levels of participation in the broader community **Australian National Police Check, Legal Rights to work in Australia, NDIS Workers Screening Check and evidence of vaccination against COVID-19 is an essential requirement for this position.** **About Us** Clean Force is part of the **Social Enterprise division of WISE Employment.** Our purpose is to provide meaningful and sustainable employment for people who may have been previously excluded from the general labour market due to enduring mental illnesses, learning disabilities, and other types of disadvantage, such as refugees and the long-term unemployed, all while providing commercial cleaning and grounds services. Clean Force Property Services is a multi-award-winning commercial cleaning and grounds maintenance business and is responsible for providing cleaning services to over 100 customers throughout Victoria & New South Wales. We work across the social housing, commercial, hospitality, telecommunications, local and federal government, and infrastructure industries. By employing and providing tailored training and support, we aim to develop valued vocational and non-vocational skills that all employers seek. **How can I apply?** People with disability are those who experience barriers to everyday activities. This also includes conditions that may be "invisible" such as chronic illness, mental health conditions, or neurodiversity (Autism, ADHD, cognitive or learning disabilities). If you have accessibility requirements or require an adjustment to particip