Client Service Coordinator

2 weeks ago

Melbourne, Victoria, Australia Zaparas Services Pty Ltd Full time $60,000 - $80,000 per year

At Zaparas Lawyers, we believe in nurturing talent and providing an environment where passionate individuals can thrive and advance in their legal careers. We are currently looking for a passionate customer service professional looking to join a successful and supportive team and advance their career as a Client Services Coordinator.

As a Client Service Coordinator you will be joining a Client Services team that act as the first point of contact for all new client enquiries and provide exceptional levels of customer service.

This is a full-time fixed term contract position for 15-16 months.

The role:

  • Undertake new client enquiries; answering phone calls, responding to email enquiries and making outbound calls
  • Respond to all client enquiries in a timely manner
  • Ensure all new clients have a first call resolution where possible
  • After identifying that we can assist the new client, schedule appointments for the client in to speak to a Lawyer
  • Update computer systems with client information and update reporting
  • Prepare new client packs for when the client has their face-to-face appointment.

About you:

  • Previous customer service experience in a corporate office environment would be advantageous
  • Legal background and interest in personal injury law is preferred
  • Confident verbal communication skills and ability to interact with a broad range of stakeholders on the phone
  • Intermediate level skills in Microsoft Office and aptitude to learn new computer systems and processes
  • A positive team member with good initiative and able to work autonomously
  • High attention to detail
  • Proactive and positive "can-do" attitude
  • Looking to commit to a full-time fixed term contract months)

Benefits:

  • Competitive salary and bonus, joining a recognised industry leader
  • Genuine career development pathways and ongoing learning support
  • Hybrid working options with potential for some work from home
  • Additional annual leave during the end-of-year shut-down period
  • Paid parental leave for the primary caregiver and co-parent
  • Comprehensive health and wellbeing program.

If you are ready to take the next step in your career, apply online and become part of our dynamic team

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