Training Specialist

1 week ago

Brisbane, Australia RELX Full time

Training Specialist_
- / _
- Customer Success Consultant_
- is a great opportunity to work for LexisNexis, a global organisation that provides world-class content and leading-edge technology and software tools, allowing our customers to quickly find the answers they are searching for, and to advance the rule of law._
- We also have flexible working arrangements, provide 2 extra days off for your volunteer leave and 1 day off for birthday leave each year plus fantastic career development pathways._

About the Role:
We have an exciting opportunity to join as Training Specialist / Customer Success Consultant at LexisNexis reporting into Head of Customer Success Pacific. You will be motivated and self-sufficient, has ability to speak to varied customers, identify opportunities and build effective relationships with key stakeholders, deliver training and be able to implement effective training solutions for our clients ranging from Corporate, law firms, barristers and government departments.

This is a permanent full-time role to be based in Brisbane CBD with the possibility of combined home/office-based arrangements to have flexible work-life balance.

Key responsibilities include:
Work collaboratively with sales partners to:
- Plan learning activity to cover the client base- Recognize and minimize cancellations by demonstrating the value of LexisNexis solutions.- Identify opportunities for new sales to fulfill client needs.

Engage directly with our clients to enhance their knowledge of our products and drive usage.- Deliver a minimum of 34 training hours per month and maintain accurate records of all activities- Define client learning needs and plan and implement effective training solutions- Build effective relationships with individual users and key stakeholders

Contribute to the development and maintenance of learning resources including;- user guides, internal user training materials, online learning materials.- Capture and provide weekly feedback and insight to the business.

What’s in this role for you?- A supportive, passionate and fun team to work with and a great corporate culture that invests in its people.- Be part of a global organization with global opportunities.- Flexible working conditions with option to work from home.- Your birthday is a bonus holiday every year- 2 volunteer leave days provided annually

To be successful in this role, you will have:
- Hold relevant qualifications (e.g. in Training, Knowledge Management, Law) with strong experience in training delivery and customer relationship or a recent University graduate who has the potential to build strong relationships with key varied customers.- Experience using training delivery platforms like elearning.- Ability to identify opportunities whilst building strong relationships with customers and stakeholders.- Superior communication and presentation skills.- Experience in liaising with a range of management and staff levels and preferably with Sales departments.- Experienced in the use of Research Solutions.- Knowledge of Boolean and free text search principles.

Please note you must be legally authorised to work in Australia to be considered for this role.

To learn more about opportunities with LexisNexis or RELX Global, join us here:
- Thank you for your interest._

1.855.833.5120

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