Technical Training Specialist Lead

**Information Technology**

**Brisbane**

**Full Time**

**Icon Group**

**Technical Training Specialist Lead - Icon Group**

Combine your love of Business IT with Learning & Development in our newly created role within the IT Service Delivery Team.

Permanent, Full-Time - Ability to be based remotely (proximity to our head office in Brisbane is desirable but not necessary)

**Key responsibilities**:

- Manage content of Internet, Intranet/SharePoint sites associated with IT training
- Coordinate information design and review of eLearning and instructor lead materials on IT training
- Review and develop existing IT training material
- Produce web-based training courses, videos, photos, and technically written documents
- Deliver stand-out IT training for new employees
- Collaborate with all IT functions, developing comprehensive IT training programs to ensure continuous improvement
- Deliver direct coaching sessions and train the trainers
- Create eLearning modules to maximize common issues captured in Problem Management through ITSM (FreshService)
- Occasionally travel to other locations to support IT training and project initiatives
- Support national projects and software enhancements when required
- Provide support and guidance to ensure timely and quality customer service
- Own recruitment, interviews of new Technical Training Specialists
- Building and maintaining relationships with key business stakeholder
- Provide feedback and suggestions for continual improvement
- Maintaining technical documentation, reports and records regarding IT Training
- Develop training programs to be delivered in a variety of formats e.g., in person, via video/audio/screen share and via eLearning or digital formats

**About you**:
We are seeking a self-motivated individual who can effectively prioritise IT training requirements, identify IT training needs through Problem Management (ITSM) for the organization, supervising trainers' work, and developing effective employee IT training onboarding programs.

**Mandatory requirements**:

- Tertiary qualification in Information Technology or Certificate 4 in Assessment and Workplace Training
- 3 years of experience as a Training Specialist or similar role
- Competent with Microsoft Visio for the purpose of building workflows and diagrams
- Good knowledge of Windows Technologies including the Operating System and Microsoft 365
- Good user knowledge of Citrix or other software delivery platforms
- Experience working within the ITIL framework desirable
- Knowledge of various training and teaching methods
- Proven ability to prioritise workload and forward plan to ensure work and information is complete and commitments are fulfilled
- Proven ability to work independently while being able to build collaborative relationships to develop, maintain and strengthen partnerships with customers, clients and colleagues
- Proven time-management skills, with demonstrated ability to prioritise workload meet deadlines, and forward plan to ensure work and information is complete and commitments are fulfilled
- Commitment to personal responsibility, accountable for actions taken and a high attention to detail
- Team leader experience

**Why choose us?**

Icon Group is Australia’s largest dedicated cancer care provider with a growing reach into New Zealand and Asia. With over 3,000 employees’ company-wide, Icon Group’s global footprint includes 44 cancer centres, 3 specialist surgical centres, a health screening service, 3 chemotherapy compounding facilities, over 60 pharmacies and the largest private cancer clinical trials program in Australia.

As a purpose-led organisation, we are committed to changing the dial on healthcare outcomes across Asia Pacific and beyond. Icon exists to deliver the best healthcare possible as close to home as possible for patients across the globe.

Our future success depends on the quality and commitment of our team, so we are devoted to empowering our people to thrive in their career through personal and professional growth and development. If you are looking for a dynamic and rewarding role that supports our frontline team to make a difference in the lives of cancer patients globally, this is the opportunity for you

**Benefits**:

- Professional development program
- Rewards and recognition program
- Flexibility program
- Training and support from senior leaders

**How to apply?**

**COVID Health Requirement