Quality and Training Specialist

1 week ago

Brisbane, Australia DVConnect Full time

Description

**Overview**
- Full-time contract until 30 January 2026
- Standard business-hours (Mon - Fri, 9am - 5pm)
- In-office, Brisbane City
- SCHADS Award Level 5 - 6 plus super. NFP salary packaging available

DVConnect service provision is underpinned by a team of skilled specialist practitioners in a high-volume 24/7/365 virtual services environment. DVConnect’ s ethos is embedded in supporting people to maintain self-determination in finding pathways to safety, wellbeing, accountability recovery and healing. This role will ensure that compliance and governance documentation and processes support this staffing group to do their roles efficiency and with compassion and facilitate client’s choice and foster service transparency and accountability.

Key Responsibilities:

- Support service quality through regular audits, quality reviews and constructive feedback.
- Identify and address training, coaching and mentoring needs for individual and group learning.
- Provide leadership support for practitioners during onboarding, including debriefing and practice consultation as required.
- Deliver one-on-one coaching for practitioners engaged in development or performance improvement plans.
- Research, design and facilitate engaging, trauma-informed training aligned with best practice standards.
- Contribute to service growth through capacity-building efforts and continuous improvement strategies.
- Develop and deliver DFSV-focused training for external stakeholders via eLearning, in-person and virtual formats.

**Eligibility Criteria**
- Completed tertiary qualification in the areas relevant to learning and development or clinical practice (social work, human services, psychology etc).
- Proven experience in a similar role in the area of social and community services. Certificate IV in Training and Assessment - highly desirable.
- Familiar with relevant legislative framework primarily in Queensland, regarding domestic family and sexual violence and victims of crime.
- Experience developing and delivering information and training programs internally and externally of organisation.
- High level of attention to detail, with the ability to identify and analyse issues and provide recommendations for improvement.
- Strong knowledge and understanding of the effects, causes and dynamics of domestic, family and sexual violence, and how DFSV relates to gender-based violence.
- Demonstrated ability to build, maintain, and enhance relationships with a wide range of stakeholders, including both sector and non-sector partners.
- Experience providing supportive and culturally safe spaces for diverse communities - i.e., First Nations peoples, culturally and linguistically diverse backgrounds, identify with a diagnosed disability and LGBTQI
- Exceptional and effective interpersonal, communication, consultation skills using a range of contemporary engagement practices.
- Hold a valid (P) BlueCard and Australian Driver Licence.
- Right to work in Australia (unrestricted).

DVConnect is an equal opportunity employer. We acknowledge the Aboriginal and Torres Strait Islander people as the traditional custodians of the land in which we live and work and, therefore, support their right of self-determination. We are committed to creating an inclusive environment where employee diversity, such as gender, age, culture, disability (physical or mental health), religion, sexual orientation, etc., is recognised.

Role Type

On-site - Contract - Full-time - Mid-level Senior

Pay Rate

51 AUD - 55 AUD (Hour)

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