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Ict Operations Leader

2 weeks ago

Summer Hill, Australia Logicalis Australia Full time

**Duration: 9 months Fixed-Term Contract (March
- December 2025)**

**Location: Summer Hill, NSW**

**Role Purpose**:
Our client, a leading Christian school seeks an experienced ICT professional to step into a critical leadership role within their ICT department. This 9-month contract position will oversee the ICT Service Delivery, Infrastructure, and Audio Visual teams, ensuring the smooth operation of technology across the school.

The ICT Operations Leader will play a crucial role in leading and managing the day-to-day functions of the ICT department, allowing the Director of ICT to focus on strategy, project management, and policy. This role demands a high level of ICT knowledge and a deep understanding of how ICT is organized and deployed across the school.

**Key Responsibilities**
- Implement and deliver the ICT School Strategy, leading the Service Delivery, Infrastructure, and Audio Visual teams.
- Oversee the design, management, and implementation of ICT infrastructure and service projects.
- Manage the day-to-day operations of the ICT department, ensuring support and project outcomes are achieved within agreed service levels.
- Develop and maintain a Professional Development framework for the ICT Services Team.
- Develop and maintain a strong and harmonious ICT team culture.
- Manage the financial aspects of ICT Operations, including budgeting and forecasting.
- Create and maintain a customer service culture supported by effective and efficient service delivery.
- Manage the documentation, electronic resources, and formal records required by the school.
- Oversee and provide direction on the effectiveness of security solutions, including firewalls, anti-virus solutions, and intrusion detection systems.
- Review and monitor network and server performance and develop strategies for maintaining network infrastructure.
- Oversee and provide direction on the configuration, deployment, and maintenance of a Standard Operating Environment (SOE).
- Oversee and provide direction on the school's ICT hardware requirements.
- Oversee and manage the ICT Audio Visual Services.
- Oversee and provide direction in the delivery of all relevant ICT Audio Visual projects.
- Oversee and provide direction regarding the logístical, communication, and preparation aspects of Audio Visual requirements for school events.

**Requirements**:
**Essential Skills**:

- Proven experience in leading and managing ICT teams in the education sector
- Familiarity with ITIL (Information Technology Infrastructure Library) framework for IT service management.
- Experience with cloud platforms like AWS, Azure, or Google Cloud, including cloud infrastructure management, serverless computing, and cloud security.
- Expertise in cybersecurity best practices, including threat assessment, vulnerability management, intrusion detection, and data loss prevention.
- Deep understanding of virtualization technologies.
- Proven ability to manage IT projects, including planning, execution, monitoring, and closure.

**Desirable**:

- A valid Working with Children Check number.
- A valid COVID-19 Vaccination Certificate or COVID-19 Vaccine Medical Contraindication Exemption.

**Benefits**

**Why Logicalis?**

Join a community that champions professional growth and flexibility, where you can work on groundbreaking projects while supporting your lifestyle. Logicalis is committed to fostering a collaborative environment that respects the individual needs of its contractors.

**About Logicalis**

We are Architects of Change. We help organisations succeed in a digital-first world.

At Logicalis, we harness our collective technology expertise to help our clients build a blueprint for success, so they can deliver sustainable outcomes that matter.

Our lifecycle services across cloud, connectivity, collaboration and security are designed to help optimise operations, reduce risk and empower employees.

As a global technology service provider, we deliver next-generation digital managed services, to provide our clients with real-time visibility and actionable insights across the performance of their digital ecosystem including; availability, user experience, security, economic performance and sustainability.

Our 7000+ ‘Architects of Change’ are based in 27 countries around the globe, helping our 10,000+ clients across a range of industry sectors, create sustainable outcomes through technology.

Logicalis has annualised revenues of $1.6 billion, from operations in Europe, North America, Latin America, Asia Pacific, and Africa. It is a division of Datatec Limited, listed on the Johannesburg Stock Exchange, with revenues of over $4.6 billion.