IT Service Desk

2 days ago

Cannon Hill QLD, Australia Endeavour Foundation Full time $60,000 - $80,000 per year
  • Permanent Full time, Based in Cannon Hill Support Office,
  • Salary Packaging benefits available via AccessPay
  • Onsite Parking, Café in Building, Hybrid working 2 wfh days

Step into the role of Tier1 Service Desk at Endeavour Foundation and become the go-to problem solver who keeps our digital world running smoothly.

You'll play a vital part in helping us achieve our business goals by ensuring our systems are rock-solid and our staff can work without a hitch. Reporting to the Service Desk Team Leader, you will be providing day to day IT Service Level support to the business within our Support Office and remote services locations.

This role will experience high volumes in calls and tickets logged for customer support in various trouble shooting and problem-solving matters. Ideal applicant will have experience working in IT services help desk support, with understanding on call centre applications, ticketing systems ITIL, and Microsoft/Apple hardware and application products. You will be charismatic and able to interact with the front-line workers and communicate with ease and clear understanding.

Key Responsibilities:

  • Receive user enquiries, requests and incidents and accurately record and resolve or as necessary, escalate as required.
  • Support services through delivery via telephone, email or in person, as well as on remote sites as required.
  • Achieve KPI's as communicated by Leader to ensure participation in organisational success is understood and accomplished.
  • Provide level 1 troubleshooting, both onsite and to remote sites of Endeavour Foundation, including subsidiaries.
  • Escalate tickets created during phone calls to other tiers

Role Requirements:

  • Qualifications and understanding of basic networking fundamentals - CompTIA & ITIL highly regarded.
  • Previous experience in providing high levels of customer service in a similar Level 1 Help Desk / IT Support role.
  • Experience using ticketing systems with an ITIL standard
  • Experience in Call Centre application, such as 8x8.
  • Experience troubleshooting Microsoft Windows, Office suite, Microsoft 365, and Apple product
  • Hold or Willing to obtain: NDIS Yellow Card, Blue Card and Police check, Drivers licence. Hold a Permanent Residency or Australian Citizenship
  • Available for rostered on-call (weekend) support for the business and system upgrades.

About Endeavour Foundation:

At Endeavour Foundation, we aspire to support people with a disability who want to develop skills and experience within a community, home, or work environment by matching supports to individuals and providing a range of programs that enable personal goals and outcomes.

Benefits and Perks:

  • Salary Package up to $15,900 of your annual salary tax free, and additional $2,650 for meal and entertainment expenses
  • Hybrid working environment, 2 WFH days per week.
  • Onsite Parking and Café in Support Office
  • Use your pre-tax income to purchase a new or used car, saving on both the purchase price and running costs via a Novated Lease through Salary Packaging.
  • Discounts on Corporate Private Health Insurance, selected Kia vehicles and white goods at Harvey Norman
  • Discounted family gym memberships through Fitness Passport
  • Supportive induction and learning opportunities, with Reward and Recognition Program
  • 6 weeks paid parental leave for primary carer
  • Free coaching and counselling through our Employee Assistance Program.

If you thrive on solving problems, love making tech feel effortless for others, and want to be part of a mission-driven organization, this is your moment. Intrigued? We'd love to hear from you. Please click "apply" to submit your application.

  • Service Desk Agent

    1 week ago

    Brisbane QLD, Australia Datacom Connect Full time $60,000 - $80,000 per year

    Our WhyDatacom works with organisations and communities across New Zealand and Australia to make a difference in people's lives and help organisations use the power of tech to innovate and grow.About the Role (your why)At Datacom we're committed to developing, retaining, and promoting diverse talent. We want to help you grow your current skills and give you...

  • Ict Procurement Officer and Service Desk Specialist

    6 days ago

    Box Hill, Australia Eastern Health Full time

    **Title**:ICT Procurement Officer and Service Desk Specialist**: - Requisition ID: 4122 - Location: Box Hill, VIC, AU, 3128 - Job Posting Date: 5 Aug 2025 Do you work for Eastern Health currently? If so, please log in to Eastern Health Careers Employee Login using your network login details to see the full range of jobs available to you **ICT Procurement...

  • Volunteer, Information Desk Jp

    1 week ago

    Summer Hill, Australia 3Bridges Community Full time

    **About 3Bridges and Volunteering** 3Bridges Community is a registered charity and not for profit organisation, providing a variety of support services to the communities of South East and South West Sydney. Over the past 40 years, with services from early years, through to aging well, we have provided an array of solutions to make a positive difference in...

  • Administration Assistant

    6 days ago

    Cannon Hill, Australia Compass Group Full time

    Compass Group is a world leader in catering and support services. Delta Facilities Management offers maintenance, construction, and project management services to a diverse range of sectors, including commercial, defence, schools, offshore and remote sector projects. We are currently seeking an experienced Service Desk Operator to be based at our Cannon...

  • Front Desk Receptionist

    1 week ago

    Robina QLD, Australia Shrink & Co. Full time $27,000 - $60,000 per year

    Front desk ReceptionistCasual position with option of permanency later onSupportive ManagementFast-paced, high output environmentQuality-focused organisationShrink & Co. is looking for the right candidate to join our team. We are seeking a very determined, enthusiastic, reliable team player willing to undergo pre training for a position of Front desk...

  • Child Safety and Compliance Partner

    2 weeks ago

    Cannon Hill QLD, Australia Story House Early Learning Full time $80,000 - $120,000 per year

    At Story House Early Learning, child safety isn't just a priority, it's at the heart of everything we do. We're looking for a Child Safety and Compliance Partner to join our team and champion safe, compliant, and high-quality practices across our 57+ services.This isn't a desk-bound role. You'll be on the road every week, travelling across Queensland, New...

  • Administrator - Helpdesk Operator

    2 days ago

    Cannon Hill, Australia Compass Group Australia Full time

    Work life balance & family friendly hours - Clear career growth opportunity - Great Team Culture From oil rigs to goldmines and everything in between, Delta Facilities Management delivers asset management, maintenance and construction services in some of Australia’s most beautiful but least hospitable locations. We thrive on the challenge of getting the...

  • Security Operations Analyst

    11 hours ago

    Cannon Hill, Australia Exclaim IT Pty Ltd Full time

    **Related jobs**: **Security Specialist****: - Employment Type Contract - Custom Text18 Attractive hourly rate on offer! - Custom Text19 3 positions available! - Custom Text20 9 month initial contracts with potential extensions! - Custom Text21 Brisbane location! Flexible working arrangements available! - Custom Text22 Security - See All Jobs **GRC...

  • Front Desk Receptionist

    2 days ago

    South Brisbane QLD, Australia Capitol Apartments Full time $51,200 - $62,400 per year

    Full-time | Penalty Rates + Loadings + Employee BenefitsAbout the RoleThe Capitol Apartments, located in the heart of South Brisbane, is seeking a professional and motivated Front Desk Receptionist to join our team. As the first point of contact for our guests, you will play a vital role in creating a welcoming and memorable experience from check-in to...

  • Senior Digital Support Engineer

    4 days ago

    QLD - Fortitude Valley - Kingsgate, Australia Service Stream Full time $80,000 - $120,000 per year

    Primary LocationQLD - Fortitude Valley - Kingsgate Job Description SummaryAre you a tech-savvy problem solver with a passion for digital workplace technologies? Service Stream is seeking a Senior Digital Support Engineer to lead IT support operations and drive excellence across our end-user computing environment About the RoleAt Service Stream, we're a...