Applications & ICT Support Officer

About Imatech

The Imatech Group is an Australian diversified operating and investment group with leading businesses and investments in the mining, industrial, building, property and agriculture sectors. With operations in Sydney, Perth, Newcastle, Hobart, Launceston, Shepparton, Townsville and Cyprus, Imatech encourages a workplace of innovation and growth, with employees and their development being essential to our success.

About the role

We're seeking a capable and motivated Applications & ICT Support Officer to join our small, high-impact IT team. In this hybrid position, you'll support both the technical and business-systems sides of our operations, providing reliable ICT support to staff across Australia and our international office in Cyprus, while maintaining and improving key systems such as Greentree ERP, Microsoft 365, SharePoint, and Power Automate workflows.

Reporting to the IT Manager, this role is ideal for someone who enjoys solving problems, learning how systems enable business processes, and improving how technology supports people. It's suited to candidates with solid IT experience looking to expand into ERP, reporting, and process improvement, or to business, finance, or operations professionals with strong technical aptitude who want to move further into IT. What matters most is your ability to connect the dots between systems, data, and the way our teams work.

Key Responsibilities

• Provide day-to-day ICT support across laptops, desktops, mobile devices, printers, and Microsoft 365 applications.

• Manage user onboarding and offboarding, accounts, and access permissions across systems.

• Support and administer the Greentree ERP, including user setup, troubleshooting, configuration changes, and maintenance of in-built report writer outputs and Jade queries.

• Assist with data and reporting tasks using Excel, ODBC connections, and other business-intelligence tools.

• Develop and maintain automation workflows using Power Automate and SharePoint Lists, supporting internal systems such as NCR and Incident & Hazard registers.

• Maintain and monitor the IT Helpdesk and other internal ticketing systems.

• Maintain ICT systems, backups, and asset registers to ensure reliability and security.

• Document systems and business processes to build internal knowledge and improve consistency across departments.

• Collaborate with the IT Manager on continuous-improvement, automation, and reporting projects.

We're looking for someone who has:

• 2–4 years' experience in ICT support, ERP administration, or business-systems support.

• Solid knowledge of the Microsoft 365 ecosystem, including Exchange, SharePoint, Teams, OneDrive, and Azure Active Directory.

• Working understanding of Windows 10/11 environments and the broader Microsoft ecosystem.

• Practical Excel and reporting skills.

• Strong problem-solving ability and curiosity about how technology enables business processes.

• Excellent communication and teamwork skills, with the ability to support both technical and non-technical users.
• A proactive and solutions-focused approach

*Experience with Greentree ERP, Power Automate, Power BI, or awareness of iOS, iPadOS, macOS, and Android platforms is highly regarded but not essential. Experience with extracting and analysing data, particularly via ODBC connections or similar tools, as well as a basic understanding of databases (SQL) or Linux environments, will also be considered advantageous.

Why you'll love working here

• A diverse, hands-on role where no two days are the same.

• Broad exposure across both IT operations and business systems, a great opportunity to develop a well-rounded technical and analytical skill set.

• A supportive environment where you'll work closely with experienced colleagues across departments, building your expertise in systems and business processes.

• The chance to make a visible impact by improving how staff use technology and streamlining everyday business processes.

• A stable, collaborative organisation with a national presence that values initiative, learning, and professional growth

Why Join Imatech? What's in it for you?

Imatech is considered amongst Australia's most innovative solutions providers in the field of industrial wear protection and encourages a workplace of innovation and growth. As a valued Imatech team member, you will receive:

• Competitive remuneration package
• A supportive and friendly team culture
• Job security as a result of our strong reputation and solid pipeline of work
• Flexible working hours and location, WFH and in the office
• Opportunities to Develop your Expertise and Upskill
• Refer a Friend Program – work alongside your mates and be financially rewarded
• Employee Assistance Programme (for employees and immediate family members)
• Immediate Start

Apply Now

If you're ready to take the next step in your career, combining systems support with business-systems knowledge, we'd love to hear from you.

All Candidates must have Australian or New Zealand Residency and will be subject to a Pre-Employment Functional Assessment, Drug and Alcohol test and a national police clearance.

For further information regarding this role, please contact our Recruitment team on