Library Technologies and System Support Officer

**Work type**
- Permanent Full Time

**Location**
- Dandenong

**Department**
- Community Strengthening

**Band 5 - $82,392.49 - $95,116.22 per annum (plus super)**

**Permanent Full Time**

**About Us**

Located 35km to the southeast of Melbourne, Greater Dandenong City Council covers 129 square kilometres and has a population of over 169,000 people. The central activities district is Melbourne's second largest retail and commercial centre and includes large shopping complexes at Dandenong and Keysborough as well as the highly popular Dandenong Market.

Greater Dandenong City Council is the most culturally diverse locality in Australia, with residents from over 150 different birthplaces, nearly two-thirds of whom were born overseas. Key industries include manufacturing, health care and social assistance, retail trade, wholesale trade and transport.

We are a progressive organisation of exceptional character that offers a dynamic and rewarding work environment to approximately 900 employees. We recognise that our staff are vital to the delivery of excellent service to our community and the achievement of our long-term vision. We invest in the development of our people, and we strive to be a workplace that is respectful, engaged, accountable, creative and honest.

**About the role**

Greater Dandenong Libraries is one of the busiest library services in Victoria and is experiencing a period of growth and opportunity for the Library Service.

An exciting opportunity is currently available for a Library Technology and System Support Officer to join the dedicated Greater Dandenong Libraries, which sits within the Creative and Engaged City department. You will work as part of a team responsible for the provision and support of Library Technologies and Systems across our Library services.

Your primary purpose in this position is to:

- Support users in the effective use of Library software, equipment, and devices in the Library environment to agreed service standards.
- Provide excellent service delivery and promote the use of technology throughout Library Services.
- Provide effective 1st and 2nd level technical support, problem solving, user training and documentation.

**About you**

To be successful in this role, you will have the following qualifications or experience, knowledge and skills to carry out this position:

- Degree or Diploma qualifications in Information Technology and/or Industry recognised qualification/s, e.g. Microsoft Certified, ITIL, etc. with little or no relevant experience or through lesser formal qualifications with demonstrated knowledge of computing in a Library or public access environment and ability to resolve 1st and 2nd level information technology support issues.
- Demonstrated experience in a Library and service delivery environment supporting library technology and systems.
- Demonstrated excellent understanding of customer service and client / provider principles in the provision of superior service including empathy when dealing with user problems.
- Demonstrated ability in the delivery of a broad range of customer services through phone, face-to-face and written communication mediums.
- Demonstrated ability in working independently as well as contributing to business unit goals as a member of a cohesive and efficient team.
- Demonstrated experience in providing small group and one-on-one training and instructions to users.
- Demonstrated effective planning and project management skills including the ability to prioritise competing demands, handle multiple tasks and meet deadlines to agreed service standards.
- Current Victorian Drivers Licence.

You may be required to undertake practical testing, work preference profiling / psychometric testing, functional capacity assessment (physical) or aptitude testing.

**Benefits of working with us**

Council believes in providing an environment where staff thrive, both in the work they do and in how they learn and develop as people and professionals.

Our workplace has an inclusive and diverse culture which encourages innovation and supports your work and life balance. There are plenty of opportunities to learn, develop and grow your career within our expanding and diverse organisation.

Our benefits include
- Competitive salary
- Salary sacrifice childcare (where available)
- Flexible working options supported including hybrid work
- Access to learning & development programs including study assistance
- Reward & recognition programs
- Health initiatives
- Access to our support and wellbeing programs
- A vibrant social club

For more information about our benefits, please visit our careers page: Working with Us
- Council is commitment to providing an inclusive and welcoming environment and promoting cultural safety and wellbeing for children with zero tolerance for child abuse and harm._

**To apply**
- Your resume
- A brief cover letter
- Response to key selection criteria

**Position Description**:Library Technologies and System S