Library Services Officer

Work type
- Permanent Full Time
- Location
- Dandenong
- Department
- Community Strengthening

**Band 5 $80,382 - $92,796 per annum (plus super)**

**Permanent Full Time 35 hours per week (includes rostered evening shift and one weekend shift per month)**

**About Us**

Located 35km to the southeast of Melbourne, Greater Dandenong City Council covers 129 square kilometres and has a population of over 169,000 people. The central activities district is Melbourne's second largest retail and commercial centre and includes large shopping complexes at Dandenong and Keysborough as well as the highly popular Dandenong Market.

Greater Dandenong City Council is the most culturally diverse locality in Australia, with residents from over 150 different birthplaces, nearly two-thirds of whom were born overseas. Key industries include manufacturing, health care and social assistance, retail trade, wholesale trade and transport.

We are a progressive organisation of exceptional character that offers a dynamic and rewarding work environment to approximately 900 employees. We recognise that our staff are vital to the delivery of excellent service to our community and the achievement of our long-term vision. We invest in the development of our people, and we strive to be a workplace that is respectful, engaged, accountable, creative and honest.

**About the role**

The Library Services Officer (Branch Support) works within the Creative and Engaged City Department and will eventually be based at the new Community Hub in Keysborough, currently under construction. They will also work closely with the library teams who are based at the Springvale Community Hub and Dandenong Library.

Your primary purpose in this position is to:

- Support and assist the community to access and use Library services and resources
- Ensure efficient and patron centred branch operations, workflows and procedures
- Contribute to the delivery of excellent service through Greater Dandenong’s Library Services

**About you**

To be successful in this role, you will have demonstrated knowledge and understanding to lead and supervise staff in a dynamic library environment. You will be self-motivated to manage your time and organise your work to achieve set objectives in a team setting. You will be able to communicate with a diverse range of people and escalate or refer matters to appropriate staff, particularly facility maintenance requests. You will maintain and safe and well-presented library space and provide excellent customer service. You will be able to provide training and induct staff in branch processes and procedures. Abackground in library services and understanding of library trends is desirable.

You may be required to undertake practical testing, work preference profiling / psychometric testing, functional capacity assessment (physical) or aptitude testing.

**Benefits of working with us**

Council believes in providing an environment where staff thrive, both in the work they do and in how they learn and develop as people and professionals.

Our workplace has an inclusive and diverse culture which encourages innovation and supports your work and life balance. There are plenty of opportunities to learn, develop and grow your career within our expanding and diverse organisation.

Our benefits include
- Competitive salary
- Salary sacrifice childcare (where available)
- Flexible working options supported including hybrid work
- Access to learning & development programs including study assistance
- Reward & recognition programs
- Health initiatives
- Access to our support and wellbeing programs
- A vibrant social club

For more information about our benefits, please visit our careers page: Working with Us
- Council is commitment to providing an inclusive and welcoming environment and promoting cultural safety and wellbeing for children_with zero tolerance for child abuse and harm._

**To apply**

Library Services Officer - Position Description - 429.5 KB

**Applications close**: 5pm, Thursday, 22 May 2025

**Further information**: Josie Shaw, 8571 5469