Service Receptionist

3 days ago

Mandurah, Australia Eagers Automotive Full time

Training pathway to Service Advisor role
- Permanent full-time position | Attractive salary and employee benefits
- Friendly and supportive team environment

**About the role**:
**Eagers Automotive (AHG)** is currently seeking a positive, well-presented and customer-focused
**Service**
**Receptionist **with a professional phone manner to join our team at
**Mercedes Benz**
**Mandurah**
**.**

**This role provides a training pathway to Service Advisor role.**

Reporting to the Service Manager, this role will be responsible for providing administrative support to the Service Department and the rest of the dealership as required. This will include taking incoming phone calls, assisting customer requests, and completing general administrative tasks to assist dealership personnel.

This is a permanent full-time Monday - Friday position, with consistent 8am - 5pm roster and 1 hour lunch breaks.

**Duties will include**:

- Answering the phone promptly with a courteous and understanding manner
- Welcome all on-site visitors and direct them to the appropriate personnel
- Recording and forwarding phone messages and queries
- General administration duties and housekeeping

**About you**:
If you are someone with brilliant organisational skills, exceptional customer service skills and have a positive ‘can do’ attitude - we are looking for you

This is a perfect opportunity for a motivated individual looking to get started in the Automotive Industry with options for ongoing career development.

**You will ideally possess**:

- Professional phone and face-to-face customer service manner
- Ability to manage multiple tasks at once
- Excellent attention to detail
- Willingness to learn
- Solid working knowledge of Microsoft Office Suite
- Valid Australian working rights and WA Driver’s Licence

**Benefits**:

- Be a part of a **multi-national company**, where you have access to a network of opportunities across locations and brands.
- A **Learning & Development program** called **Learning Together** where you get access to development and training opportunities such as our partnership with AIM (Australian Institute of Management) where **over 150 training courses are on offer **Ranging from computer training, finance and admin, sales to communication skills.
- Under Learning Together, we have networking groups such as our **Fearless Female Forum **to help inspire, motivate, connect and to encourage females to take the leap to the next step up, as well as our **Sales and Service Development** program where Sales and Service leaders meet to share knowledge, insights and learnings of industry best practice.
- A top-of-the-line **Employee Assistance Program** with leading provider, _Benestar_, where employees have access to their MyCoach service on all areas of life (mental health, health and nutrition, financial advice, family and relationships and stress management).
- Lastly, extensive **employee benefits **that include discounts on Crown Accommodation, Private Insurance (BUPA and Medibank) and extensive reductions on Vehicle purchasing, parts and maintenance

**Mercedes Benz Mandurah** is a part of Australia's largest and most dynamic automotive retailer, Eagers Automotive, employing over 8,000 team members across 250 dealerships within Australia & New Zealand. We represent over 33 car brands and 11 truck & bus brands priding ourselves of delivering an exceptional guest experience.

We are an equal opportunity employer and strongly encourage people of all backgrounds to apply.

**Eagers Automotive - Moving Together

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