Administration & Promotions Officer (2434)

**Position Description - Administration and Promotions Officer - MCC**
June 2025**

**Position title**Administration and Promotions Officer - MCC

**Position number**1191

**Classification (Level)**Level 3

**Department**City Development

**Division**City Property

**Business unit**Recreation and Cultural Facilities

**People Leader**Team Leader Marion Cultural Centre
City Property Team, Recreation and Cultural facilities Team,

**Key stakeholders**Libraries, Communication Team External: Residents, Community Groups, Arts Organisations, Community Service
Organisations, Arts venues, Cultural organisations

**Community Vision: A liveable, sustainable community.**
The strategic directions of Liveable, Sustainable, and Community reflect the aspirations of
the community for the City of Marion’s future.
A fourth strategic direction, Our Organisation, sets the focus for Council and its staff toward
fulfilling the 2024-2034 Community Vision and Strategic Directions. These interconnected
directions emphasise a commitment to achieving holistic outcomes for the council area

**City of Marion Values**
Our Values inform what is important in how we deliver for our community.
They aspire towards a consistent standard that can be expected from all who engage with
the City of Marion.

**Together we**
**Focus on the customer |** We are:

- Engaged with our diverse community
- Responsive and proactive **Our Community Vision**
- Dedicated to delivering great customer

experiences
**Engage with respect |** We are:

- Committed to a safe and inclusive workplace
- Connected, caring and professional
- Honest, transparent and act with integrity

**Embrace excellence |**We are**:

- Adaptable, driven and continuously improve
- Accountable for our decisions and actions
- Proactive in sustainability and support the

environment

A great place to _work_

**Position Description - Administration and Promotions Officer - MCC**
June 2025**

**Purpose**

The Administration and Promotions Officer plays a key role in positioning the Marion
Cultural Centre as a leading performing arts venue, renowned for its exceptional facilities,
diverse events, and high-quality shows. This role encompasses both promotional activities
and administrative support, including ticketing operations, front-line customer service, and
general office duties.

A core responsibility of the role is to collaborate with artists and organizations to coordinate
promotional efforts and manage additional event-related requirements. The position also
involves working closely with co-located services within the Recreation and Cultural Facilities
Team to ensure cohesive promotional strategies.

Success in this role requires strong communication skills, the ability to build and maintain
positive relationships, and a commitment to continuous improvement. Adaptability is
essential, as the role evolves with the implementation of new systems and practices to
uphold contemporary standards across the venue.

**Key Deliverables**
- Providing high quality customer service as the first point of contact for managing

customer enquiries and ticket sales both over the phone and face to face
- Leading the MCC team for all ticket sales requirements and training staff in the use of

relevant software to enable shared knowledge of the function
- Create high quality, vibrant and modern social media and promotional materials

appropriate for a diverse community across a range of platforms
- Ensure quality promotional and communication standards are met with adherence to

branding guidelines in all marketing and correspondence
- Support venue hire bookings for facilities across City Property, ensuring prompt

processing in line with hire conditions
- Support the MCC volunteer program
- Willingness to participate and work across the Recreation and Cultural Facilities sites,

promoting a positive image of Council
- Accurately record, prepare and disseminate data, customer correspondence, quotes,

invoice, marketing material in accordance with Council’s record management policy
and systems

**Person Specification**

Essential criteria

A great place to _work_

**Position Description - Administration and Promotions Officer - MCC**
June 2025**
- Proficiency with a variety of graphic design software and a strong understanding of

design
- Advanced communication skills both written and verbal
- Ability to communicate effectively and work with a diverse range of customers
- Strong attention to detail and organizational skills
- Flexibility to meet changing priorities and variable working duties and hours, as some

out of hours including weekend and evenings will be required
- Ability to work in a positive team environment across multiple sites
- Commitment to provide high level of customer services to both internal and external

customers
- Ability to build strong work relationships with a wide range of stakeholders

Desirable criteria
- Prior experience working in theatre box office and ticketing operations