All-around Administration Support Officer I The Marion Outdoor Pool

**Position description Administration Support Officer - MOP**

**Position title**Administration Support Officer - Marion Outdoor Pool

**Position number**1537

**Classification (Level)**Level 2

**Department**City Development

**Division**City Property

**Business unit**Cultural Facilities/Marion Outdoor Pool

**People Leader**Team Leader Marion Outdoor Pool

**Direct reports**Pool Attendant Supervisor, Senior Pool Attendants
Residents, Community Groups, State and Federal Government,

**Key stakeholders**Community Service Organisations, Swimming Pool and Aquatic
Centres, Recreational Facilities and Business.

**Our Purpose**
To improve our residents’ quality of life; continuously, smartly, and efficiently. Six themes in
our Community Vision represent the shared value and aspirations that will guide how our
city develops - liveable, valuing nature, engaged, prosperous, innovative,
and connected.

**City of Marion Values**
Our values are critical to us as they help drive behaviours that will enable us to achieve
council’s vision. With the community and safety at the forefront of everything we do, the City
of Marion values: Respect, Integrity, Achievement, Innovation.

**We live our values Our community vision**
**Respect**: treating everyone as we want to be
treated, where all contributions are valued.

**Integrity**: fostering trust and honesty in all
our interactions.

**Achievement**: enhancing our knowledge and
performance to reach our shared goals, while
being dedicated to supporting one another.

**Innovation**: encouraging new ideas and learning
from our experience to do things better.

PD - Administration Support Officer - MOP - September 2023

**Position description Administration Support Officer - MOP**

**Purpose**

The Marion Outdoor Pool Administration Support Officer will provide effective and efficient
support to the Team Leader Marion Outdoor Pool, and the administration requirements for
the operation of the Marion Outdoor Pool. This includes providing efficient reception duties,
point of sale operations and customer information for programs and pool users.

The position will focus on supporting the Marion Outdoor Pool team to achieve high quality
administration processes and excellent customer service. The position includes responsibility
for coordinating the promotional approaches within the marketing plan in accord of the pool
timeframes and budget requirements.

**Key Deliverables**

Key outcomes of the position are to assist the Marion Outdoor Pool Team through providing
high level administrative support, with particular emphasis on:

- Delivering high quality first point of call customer service within all required reception

and kiosk tasks with efficient and effective processes.
- Maintaining, collating and appropriately implementing customer records management

for effective pool bookings and pool usage including but not limited to monitoring and
reporting operational levels through retaining and collating statistical information and
implementing marketing and promotional activities.
- Undertaking administration tasks such as word processing, document storage, document

development and updating, data entry and associated reporting.
- Implement sound financial tracking to ensure timely processing of invoices and petty

cash is used in accord of organisational procedures.
- Contributing to a positive team culture through supporting the team with promotional

initiatives including social media and print material development.
- Maintaining pool product sales through monitoring stock levels and ensuring products

are displayed and presented positively within the reception area.

**Person Specification**

Essential criteria

**Experience, Skills, and Traits**
- Sound computer literacy with ability to use Word, Excel, Outlook, Internet, other software

packages.
- Demonstrated commitment to customer service and continuous improvement.
- Liaise appropriately on progress of tasks with team members.
- Use initiative and judgement to meet multiple deadlines.

PD - Administration Support Officer - MOP - September 2023

**Position description Administration Support Officer - MOP**
- Participate in the efficient functioning of the team by presenting a work focussed and

professional approach.
- Demonstrate a commitment to own ongoing personal and professional development.
- Knowledge of OH&S and EEO principles.
- Organisation, communication, and time management skills.
- Willing and able to do manual labour including lifting weighty boxes and products.
- Ability to relate to people of diverse backgrounds.
- Understanding of importance of corporate and community facility standards.
- Knowledge of local government environment.
- Flexibility to meet sometimes rapidly changing priorities and variable working hours.
- A commitment to providing a high level of customer service to all customers.
- Self-motivated and enthusiastic.
- Ability to work without supervision.
- A willingness to take on and learn