Business Support Officer I Community Safety

**POSITION DESCRIPTION - Business Support Officer
**Position Title **Business Support Officer

**Classification **Level 3

**People Leader **Team Leader Community Safety

**Division **City Development

**Department **Development and Regulatory Services

Team Leader Community Safety, staff of the Community Health and Safety
Unit, the wider Development and Regulatory Services Department, Customer

**Key Relationships **Service, Records Management, Finance Department, Council’s Elected
Members, members of the community and a range of external Government and
non
- Government stakeholders.

**Our Purpose
**To improve our residents’ quality of life; continuously,

smartly and efficiently.

Six themes in our Community Vision represent the

shared value and aspirations that will guide how our

city develops - liveable, valuing nature, engaged,

prosperous, innovative and connected.

**City of Marion Values**

Our values are critical to us as they help drive

behaviours that will enable us to achieve the Council’s

vision.***

With the community and safety at the forefront of

everything we do, Marion values:
**Respect,** **Integrity,** **Achievement, Innovation**

PD - Business Support Officer - Community Health and Safety Unit - May 2022

**POSITION DESCRIPTION - Business Support Officer
**Purpose**

The Business Support Officer is responsible for providing effective and efficient administrative and business
support to the Unit Manager Community Health and Safety and the three teams of the Community Health
and Safety Unit.

The primary objective of this position is assisting the staff of the Community Health and Safety Unit to
develop a healthy and safe environment, by undertaking accurate administration functions to meet legislative
requirements and timeframes, and providing efficient and timely information to a range of customers and
stakeholders.

Sound communication skills, attention to detail and the ability to maintain productive relationships with
internal and external stakeholders will be vital to this role.

As an ongoing commitment to the organisation, you will be responsible for delivering the best service to our
community and to improve residents’ quality life; continuously, smartly and efficiently in the scope of your
daily work.

**Key Outcomes**
- Provide timely information to a range of customers and internal and external stakeholders including by

telephone, face to face, front counter and also in writing.
- Running computer software programs and managing system workflows regarding the issuing and

enforcement of expiation notices.
- Data entry and recording, reporting and maintaining statistical information.
- Payment reconciliation.
- Database/system maintenance.
- Identify the need for and develop and review administrative and team work processes and procedures for

ongoing process improvement.
- Mapping and documenting processes and procedures.
- Preparing a range of correspondence and documents.
- Conducting processes within legislative boundaries.
- Updating websites with relevant information.

Live Well” philosophy.
- Embrace ethical and moral behavior and report any suspected instances of fraud and/or corruption in

accordance with Fraud and Corruption Management and the Code of Conduct.
- All other duties as required

**Person Specification**

**Essential Requirements**
- Australian residency.

**Skills, Knowledge and Experience**
- Sound communication, interpersonal skills and conflict resolution skills.
- Experience in communicating with a range of people from diverse backgrounds.

PD - Business Support Officer - Community Health and Safety Unit - May 2022

**POSITION DESCRIPTION - Business Support Officer
- Excellent organisation and time management skills.
- High level customer service skills.
- High level of computer literacy and experience.
- Experience in working with a range of technological software and databases.

**Personal Attributes**
- Adhere to the City of Marion Values.
- Ability to achieve a high level of performance in a variety of different tasks and functions as part of a

multi-skilled and dynamic work unit.
- Ability to be flexible to meet sometimes rapidly changing priorities.
- Ability to work cooperatively in a team environment.
- Ability to deal with sensitive and confidential information and maintain confidences.
- Ability and willingness to foster and initiate continuous improvement in systems and procedures.

**Desired Requirements**

**Qualifications**
- Relevant qualifications in business administration or demonstrated performance through relevant

experience.***
**Skills, Knowledge and Experience**
- Knowledge of Local Government functions, roles and processes.
- Excellent knowledge of Outlook, Microsoft word, Excel, Authority and SharePoint systems databases.
- Knowledge of or to be able to rapidly obtain the knowledge of the Expiation of Offences Act,

Australian Road Rules and Road Traffic Act and Private Parking Act.
- Basic understanding of D