All-Around Administration Support Officer I The Marion Outdoor Pool

Position description Administration Support Officer - MOP

Position title Administration Support Officer – Marion Outdoor Pool

Position number 1537

Classification (Level) Level 2

Department City Development

Division City Property

Business unit Cultural Facilities/Marion Outdoor Pool

People Leader Team Leader Marion Outdoor Pool

Direct reports Pool Attendant Supervisor, Senior Pool Attendants

Residents, Community Groups, State and Federal Government,

Key stakeholders Community Service Organisations, Swimming Pool and Aquatic

Centres, Recreational Facilities and Business.

Our Purpose

To improve our residents' quality of life; continuously, smartly, and efficiently. Six themes in

our Community Vision represent the shared value and aspirations that will guide how our

city develops – liveable, valuing nature, engaged, prosperous, innovative,

and connected.

City of Marion Values

Our values are critical to us as they help drive behaviours that will enable us to achieve

council's vision. With the community and safety at the forefront of everything we do, the City

of Marion values: Respect, Integrity, Achievement, Innovation.

We live our values Our community vision

Respect: treating everyone as we want to be

treated, where all contributions are valued.

Integrity: fostering trust and honesty in all

our interactions.

Achievement: enhancing our knowledge and

performance to reach our shared goals, while

being dedicated to supporting one another.

Innovation: encouraging new ideas and learning

from our experience to do things better.

PD – Administration Support Officer - MOP – September 2023

Position description Administration Support Officer - MOP

Purpose

The Marion Outdoor Pool Administration Support Officer will provide effective and efficient

support to the Team Leader Marion Outdoor Pool, and the administration requirements for

the operation of the Marion Outdoor Pool. This includes providing efficient reception duties,

point of sale operations and customer information for programs and pool users.

The position will focus on supporting the Marion Outdoor Pool team to achieve high quality

administration processes and excellent customer service. The position includes responsibility

for coordinating the promotional approaches within the marketing plan in accord of the pool

timeframes and budget requirements.

Key Deliverables

Key outcomes of the position are to assist the Marion Outdoor Pool Team through providing

high level administrative support, with particular emphasis on:

• Delivering high quality first point of call customer service within all required reception

and kiosk tasks with efficient and effective processes.

• Maintaining, collating and appropriately implementing customer records management

for effective pool bookings and pool usage including but not limited to monitoring and

reporting operational levels through retaining and collating statistical information and

implementing marketing and promotional activities.

• Undertaking administration tasks such as word processing, document storage, document

development and updating, data entry and associated reporting.

• Implement sound financial tracking to ensure timely processing of invoices and petty

cash is used in accord of organisational procedures.

• Contributing to a positive team culture through supporting the team with promotional

initiatives including social media and print material development.

• Maintaining pool product sales through monitoring stock levels and ensuring products

are displayed and presented positively within the reception area.

Person Specification

Essential criteria

Experience, Skills, and Traits

• Sound computer literacy with ability to use Word, Excel, Outlook, Internet, other software

packages.

• Demonstrated commitment to customer service and continuous improvement.

• Liaise appropriately on progress of tasks with team members.

• Use initiative and judgement to meet multiple deadlines.

PD – Administration Support Officer - MOP – September 2023

Position description Administration Support Officer - MOP

• Participate in the efficient functioning of the team by presenting a work focussed and

professional approach.

• Demonstrate a commitment to own ongoing personal and professional development.

• Knowledge of OH&S and EEO principles.

• Organisation, communication, and time management skills.

• Willing and able to do manual labour including lifting weighty boxes and products.

• Ability to relate to people of diverse backgrounds.

• Understanding of importance of corporate and community facility standards.

• Knowledge of local government environment.

• Flexibility to meet sometimes rapidly changing priorities and variable working hours.

• A commitment to providing a high level of customer service to all customers.

• Self-motivated and enthusiastic.

• Ability to work without supervision.

• A willingness to take on and learn new tasks.

Desirable criteria

Experience, Skills, and Traits

• Ability and commitment to achieve high levels of performance as an individual, in a team

and across the whole organisation.

• Experience working within a community service/recreational facility is desirable.

• Ability to undertake and achieve a performance level in a variety of different tasks and

functions as part of a multi-skilled work unit.

• Experience in the creation of promotional materials and use of social media applications.

• Knowledge in food safety and preparing and serving espresso coffee.

Standard conditions

• Satisfactory completion of a National Police Clearance (will be arranged by the City of

Marion)

• Satisfactory completion of applicable Medical Assessment (will be arranged by the

City of Marion)

• Must be either an Australian resident or possess the legal right to work in Australia,

with the ability to provide documentation of a valid work visa.

• Comply with existing Work, Health and Safety legislation and regulation obligations and

apply "Think Safe Live Well" philosophy.

PD – Administration Support Officer - MOP – September 2023

Position description Administration Support Officer - MOP

• Embrace ethical and moral behavior and report any suspected instances of fraud

and/or corruption in accordance with Fraud and Corruption Management and the

Code of Conduct.

• The incumbent will perform other duties as required.

Other conditions specific to the role

• Must hold a valid, full (unrestricted) driver's license in accordance with South Australian

requirements.

• This is a prescribed position as defined by the City of Marion Safe Environments for

Children and Vulnerable Persons Policy. Therefore, incumbent must:

o Promote and maintain a child safe environment and take relevant actions in

accordance with council's Safe Environments for Children and Vulnerable

Persons Policy and with legislative requirements under the Children and Young

People (Safety) Act 2017 and the Child Safety (Prohibited Persons) Act 2016.

o Satisfactorily complete a DHS Working with Children Check and Aged Care

Check and be willing to undertake Child Safe Training.

o The position will require some weekend and after-hours work, and at times

include variable working hours.

Position description confirmation and acknowledgement

New employee acknowledgement

By signing the 'City of Marion Employment Acceptance Statement' in your Letter of Offer, you

are agreeing to the Position Description attached to your Offer.

Employee name: Signature: Date:

Leader name: Signature: Date:

HR name: Signature: Date:

PD – Administration Support Officer - MOP – September 2023