Neighbourhood Centres

**POSITION DESCRIPTION - **Neighbourhood Centre - Intercultural Officer***

**Position Title **Neighbourhood Centre - Intercultural Officer

**Classification **Level 3

**People Leader **Team Leader Neighbourhood Centres

**Division **City Services

**Department **Community Connections

Staff and volunteers within the Neighbourhood Centre Team, Community
**Key Relationships **Wellbeing Unit, Volunteer Coordinator, Library staff, Community Members,

Internal and External Stakeholders.

**Our Purpose
**To improve our residents’ quality of life; continuously,

smartly and efficiently.

Six themes in our Community Vision represent the

shared value and aspirations that will guide how our

city develops - liveable, valuing nature, engaged,

prosperous, innovative and connected.

**City of Marion Values**

Our values are critical to us as they help drive

behaviours that will enable us to achieve the Council’s

vision.***

With the community and safety at the forefront of

everything we do, Marion values:
**Respect,** **Integrity,** **Achievement, Innovation**

PD - Neighbourhood Centre - Intercultural Officer - November 2021 1

**POSITION DESCRIPTION - **Neighbourhood Centre - Intercultural Officer***

**Purpose**

The Neighbourhood Centres offer a place that creates an opportunity for our community to meet, socialise
and connect. They are inclusive hubs of activity in the City of Marion, providing programs and services for
all ages and levels of ability.

The Neighbourhood Centre - Intercultural Officer will work with the Coordinator Programs to plan, develop
and deliver community based programs, groups and activities. The position will focus on the development
and delivery of collaborative capacity building initiatives and programs, with a focus on culture and diversity
including First Nations Peoples, new arrivals and culturally and linguistically diverse communities.

The Neighbourhood Centre - Intercultural Officer will provide administrative and business support to the
Coordinator Programs to ensure processes including the planning, booking, confirming and promoting of
programs, groups and activities are streamlined, efficient and provide a positive customer experience.

As an ongoing commitment to the organisation you will be responsible for delivering the best service to our
community and to improve residents’ quality of life; continuously, smartly and efficiently in the scope of your
daily work.

**Key Outcomes**
- Facilitate opportunities to enable cultural expression, transmission, recognition and celebration

between generations and groups.
- Develop and implement innovative and flexible programs that foster engagement and inclusion of our

cultural communities.
- Together, with the Coordinator Programs, collaborate with local agencies and organisations to explore,

develop and implement partnerships to ensure that services and activities are delivered in an inclusive
and culturally appropriate manner.
- Manage existing and recruit any new skilled tutors, facilitators and volunteers to support training, in

partnership with the Coordinator Programs.
- Support relevant social research and community engagement processes to increase understanding of

community needs, challenges and aspirations.
- Maintain and track statistical data to monitor and report on outcomes of programs and events.
- Provide general customer service as part of the Centres team which includes working on the reception

desk, answering telephones to assist customers accessing Centre services, taking bookings and
handling cash.
- Be an active member of the Neighbourhood Centres Team and be available to support the wider team

as deemed necessary.

Safe Live Well” philosophy.
- Embrace ethical and moral behavior and report any suspected instances of fraud and/or corruption in

accordance with Fraud and Corruption Management and the Code of Conduct.
- All other duties as required.

**Person Specification**

**Essential Requirements**
- Demonstrated ability working with a multicultural environment, including working with First Nations

Peoples and people from non-English speaking backgrounds.
- Australian residency.
- Advanced communication skills both written and verbal.

PD - Neighbourhood Centre - Intercultural Officer - November 2021 2

**POSITION DESCRIPTION - **Neighbourhood Centre - Intercultural Officer***

**Qualifications**
- Relevant tertiary qualification and/or demonstrated experience in a Community Development

role/context, including experience of projects and programs aimed to engage communities.
**Skills, Knowledge and Experience**
- Knowledge of the municipality, culturally diverse communities and agencies including established

networks.
- Good customer service skills and ability to liaise and work with people from diverse backgrounds and

groups.
- Knowledge of the planning and delivery of community based projects.
- Ability to set, achieve and monitor goals within specific timeframes.
- Excellent interperson