Administration Officer

**Be the friendly voice in paediatric care - full-time admin role with great support, training, and a team that helps you thrive**

**Remuneration**: $64,046.06 - $66,170.25 per annum + superannuation + salary packaging
**Location**: John Hunter Children's Hospital
**Employment Type**:Permanent Full Time
**Position Classification**: Admin Officer Level 2
**Requisition ID**: REQ574715
**Applications Close**:Sunday 1st June 2025

At Hunter New England Local Health District (HNELHD), enjoy a career where you're challenged by interesting work and surrounded by spectacular locations. Join the team enriching health in millions of ways every day:

- Sustainable Healthcare: Together towards zero
- Proximity to shopping and other services
- ADO's each month (for full time employees)
- Salary packaging options
- Fitness Passport
- Employee Assistance Program (EAP) for staff and family members
- Opportunity to work and collaborate with a range of non-clinical and clinical professionals

**About the role**:
You will be guided and supported by experienced staff members who are familiar with the demands and workflows of the service. A structured orientation will be provided to ensure a smooth transition into the role, including:

- Comprehensive training on internal systems and booking software to ensure accuracy and confidence in daily tasks.
- Shadowing opportunities with experienced team members to gain practical insights into the role.

Ongoing support will include regular feedback to assist with professional development and continuous improvement. Staff are encouraged to identify learning opportunities, and there will be access to ongoing education and training resources, including updates on system changes, communication skills, and relevant administrative processes.

This role is well supported with a strong team culture that values growth, collaboration, and shared success.

**Where you’ll be working**:
You will be working within a dynamic paediatric service that operates across multiple sites. The unit supports several paediatric specialties, providing a fast-paced and challenging environment that demands flexibility, attention to detail, and a commitment to high standards of care.

This role is based in a well-equipped, modern facility with access to multidisciplinary teams and specialist services. Our team culture is collaborative, supportive, and highly professional - you will be working as part of a cohesive team, ensuring continuity and quality of care across sites. Given the high-demand nature of our services, attendance and reliability are critical. We foster a culture of mutual respect, open communication, and shared responsibility, where every team member plays a vital role in delivering exceptional care to children and their families.

**About you**:

- Attention to Detail (Non-Negotiable): Accuracy is critical in this role, particularly when handling appointment bookings, patient information, and communication across multiple specialties.
- Clear and Accurate Communication (Non-Negotiable): The ability to communicate professionally, both verbally and in writing, is essential when dealing with families, clinicians, and team members.
- Reliability and Strong Work Ethic (Non-Negotiable): Given the busy nature of the service and the importance of continuity, punctuality and consistent attendance are crucial.
- Teamwork and Collaboration (Non-Negotiable): The ability to work effectively as part of a team, across multiple sites, is vital to ensure a seamless service.
- Adaptability and Resilience (Highly Valued): The environment is fast-paced and priorities can shift quickly, so being adaptable and remaining calm under pressure is important.

What Can Be Learned:

- Specific systems and software used in our service (e.g., booking systems, internal communication tools).
- Knowledge of paediatric specialty workflows and terminology.
- Site-specific processes and escalation pathways.

**Additional Information**:

- An eligibility list will be created for future permanent full or part time and temporary full or part time vacancies.
- We are unable to accommodate visa sponsorship for applicants requiring a visa for this position.

**Need more information?**

**Information for applicants**:
**This is a Category A position**. Recommended applicants will be reviewed for compliance with NSW Health policy directive**PD2024_015: Occupational Assessment, Screening and Vaccination against Specified Infectious Diseases** for Category A positions prior to offer. All new employees must agree to comply with the requirements outlined in the policy.