CRM Manager

2 days ago

St Peters, Australia SHEIKE & CO PTY LTD Full time

At SHEIKE, we celebrate everybody and every day, no matter the event. Join our bright, bold team committed to delivering exceptional everyday interactions, no matter what the role.

**A little about the role...**
- Define the CRM Strategy with the Head of Online & Digital
- Develop and execute the customer lifecycle marketing and triggered communication strategies to drive CLTV, engagement and retention.
- Manage pre and post sales flows to optimise all opportunities
- Work closely with the Ecommerce manager and digital marketing manager to drive acquisition strategies.
- Champion a data-driven approach throughout the business to ensure campaign effectiveness.
- Ongoing management of the CDP to pull segments and insights in order to optimise owned channels.
- Ongoing development of digital products to ensure best in practice features, functionality, including supporting the onboarding of CDP solution.
- Provide an extensive sales and tracking KPIs on a weekly and monthly basis
- Always translate and emulate the brand philosophy and culture.
- Work within and contribute towards an open sharing of ideas within the team and wider business.

**A little about you...**
- 3-5 years of experience as a CRM manager
- Evidence of having delivered strong CRM strategies for another omni-channel retailer, ideally in a fashion or lifestyle sector
- Advanced excel skills and experience working across different platforms like Klaviyo
- Experience with CDPs
- Ability to manage third parties and agency relationships
- Ability to manage system implementation and maintenance
- Ability to manage internal processes and main stakeholders where appropriate
- Sense of ownership and pride in your performance and its impact on a company’s
- Critical thinker and problem-solving skills
- Team player
- Good time-management skills
- Great interpersonal and communication skills
- Excellent verbal and written English skills.

**In return...**
- Competitive salary package
- Generous staff discounts on SHEIKE product
- Opportunity to grow and develop within the business
- Collaboration and support from the executive leadership team
- Work for an iconic, and growing Australian fashion brand
- Annual award and recognition events

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