Clinical Sales Specialist

Position Summary:
Position is primarily responsible for promotion of Fresenius Chronic Renal and Seating solutions and associated products through sales activities, training and education of customers in accordance with agreed business plans. Ensuring the smooth running of customer accounts and prompt resolution of any customer issues in conjunction with internal stakeholders

Key Responsibilities Areas

• Plan, prepare and implement a sales and clinical training strategy per account to maintain existing business and to develop new business opportunities. Work closely with the respective Regional and National Sales Manager across the entire sales cycle to ensure customer outcomes are achieved.
• Increase customer base and market presence through establishing relationships with key opinion leaders, key influencers and decision makers.
• Provide targeted counselling and account information to the clinical and technical teams as required.
• Track and report competitor activity within the assigned accounts
• Maintain a high-profile presence in the marketplace through the creation of win-win solutions with customers which turn a sales relationship into a long-term business partnership.
• Managing the immediate post-purchase activities (checking order status, consumable and capital movement delivery, handle complaints etc.) to ensure customer satisfaction.
• Provide appropriate clinical support activities such as in-servicing, installations, training & education as required etc.

Support Sales Administration:

• Provide input to forecasting requirements and assist in preparing annual sales budget for assigned territory.
• Establish sales objectives by creating a sales plan and quota for the assigned territory in support of national objectives.
• Prepare and present customer offerings, quotes, tenders, re-orders. Prepare monthly or quarterly PPT or other customer reports as required. Fulfill any other related business requirement.
• Maintain CRM to organisational requirements.
• Ensure all administrative tasks, record keeping and reporting are maintained in an effective and timely manner.
• Update clinical knowledge by participating in educational opportunities; reading professional publications; maintaining professional networks.
• Promoting a team culture by assisting others during periods of high workloads, leave or absence so that overall objectives can be met.
• Provide input and support to marketing programs as required.
• Where appropriate, become involved in FME activities including attendance at staff meetings and involvement in company events and attendance at external meetings (e.g., Home Therapies, RSA. ANZICS, CICM)
• Demonstrate a high level of understanding, knowledge, and skills in the designated specialty (HD/seating/Acute) Fresenius Medical Care portfolio, dialysis therapy, intensive care or renal nursing.
• Deliver and evaluate approved education programs /in-services about FME products.
• Maintain own clinical competence in line with FME Clinical Competencies
• Organise events such as training sessions, focus groups, networking events etc. for customers and health groups in conjunction with respective sales managers and other departments if/as required.
• Undertake other tasks as required to support the team and business.

Competencies (attitude, Skills, Typical Qualifications & Experience)

• Registered Nurse with demonstrated renal (HD) skills or registered nurse with demonstrated intensive care (ICU) skills highly desirable.
• Ability to work with minimal supervision and set priorities, demonstrated track record of success in medical sales.
• Highly motivated, enthusiastic, entrepreneurial, independent, commercially adept, articulate, adaptive and confident.
• Skills across most Windows applications including Word, Excel, and PowerPoint.
• Minimum 3 years of sales experience - highly desirable
• Highly developed interpersonal & influencing skills.
• Demonstrable track record of success in medical sales – desirable