Learning and Development Consultant
6 days ago
**Seeking an L&D Professional**
Red Energy are all about providing the community with something different, something better. A 100% Australian Energy company, owned by Snowy Hydro and thriving in our industry by providing award winning customer service. Together with Lumo Energy and Direct Connect, we make up the Retail Group where over 1,100 employees operate from our amazing modern 5 story office at the Bryant and May building in East Richmond, with the flexibility to work from home.
An exciting opportunity has come about to join our Learning and Development team in the role of a Learning and Development Consultant on a full time permanent basis. Reporting to the Learning and Development Manager, this role will see you responsible for a blend of demonstrated instructional design, as well as delivering and facilitating the learning of new & existing employee groups, through your understanding of adult learning both in person and virtually.
**Your key responsibilities include**:
- Partnering with different business units to support learning and build strong relationships, particularly with senior managers
- Lead and execute learning initiatives that align to our organisational strategy and improve employee performance at all levels
- Manage projects from start to finish, including stakeholder communication, timelines, reporting and budget
- Design, maintain and deliver appropriate learning for all employees on business improvements, systems, processes, products and compliance procedures that support the delivery of a quality customer experience
- Leveraging data and relationships to identify learning gaps, solutions, trends and future opportunities
- Provide coaching across the organisation and mentorship to other members of the L&D team
- Facilitating learning to all employees from contact center roles through to senior leaders.
- Minimum 3 years applied experience in learning and development
- Proven instructional and/or organisational design experience
- Experience using eLearning authoring tools with a preference for Articulate Storyline
- Proven end-to-end experience in learning needs analysis, learning design, facilitation and evaluation
- Experience in developing learning frameworks & pathways
Job Reference: RED00100899
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