Guest Services Agent

4 days ago

Melbourne, Australia PULLMAN Full time

**Company Description**
Pullman Melbourne on the Park is located at the edge of the Fitzroy Gardens and a short stroll from the MCG, its one of the most iconic hotels in Melbourne with a long legacy of providing first class accommodation to business travellers, excited tourists and energetic sports fans.

Our renovated stylish 419 rooms provide our guests with a truly luxurious experience. At the heart of our hotel is our extraordinary team who turn small gestures into heart-warming moments.

The hotel features our Cliveden Bar & Dining; extensive Conference & Event facilities; Executive Lounge; Swimming Pool and Health Club.

**Hospitality**is** a**work** of**heart**,**
**Join** us and**become** a**Heartist**®.**

We are looking for enthusiastic, proactive and friendly customer service extraordinaire to join our team as a **Guest Service Agent**. This role is available as a part - time opportunity.

Key responsibilities include (but not limited to):

- Delivering a 5 - star experience for our guests at every touchpoint.
- Maintaining a proactive approach to complaint handling and be confident in resolving issues.
- Actively upselling and promoting special promotions or facilities available within the hotel.
- Managing administrative and data entry for guest relations.
- Guest Communications (including internal and external phone calls).
- Guest Services (not limited to checking in and checking out our guests).

**Qualifications**

You have the below qualifications/attributes (but not limited to):

- A positive attitude and professionalism, with a genuine passion for creating unforgettable guest experiences.
- Ability to thrive under pressure in a dynamic, fast-paced environment.
- Strong team player with the ability to work cohesively and collaboratively.
- Proficient in computer systems, with experience in Opera Cloud.
- Flexibility to work a rotating roster, including weekdays, weekends, holidays, and nights.
- Excellent verbal communication and interpersonal skills.
- Strong problem-solving abilities with a proactive approach to guest needs.

**Additional Information**
Accor, we are committed to ensuring our people **#feelwelcome** and **#feelvalued**by creating an inclusive and supportive environment. We offer:

- A fun, diverse & inclusive culture where we value you being the _Real Deal_.
- Career progression opportunities as far as the eye can see.
- Extensive local, national and international discounts on Accommodation, Food & Beverage and other hospitality benefits.
- A team that is all about development, giving you endless opportunities to grow and progress in your career.

You must have valid and current working rights in Australia.

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