Guest Services Agent

3 days ago

Melbourne, Australia Virgin Australia Full time

**Work type**:
Part Time

**Location**:
Melbourne

**Job type**:
Customer Service

**Applications close**:
**Guest Services Agent**:
Hello. We’re Virgin Australia, and we’re looking for Guest Services Agents to join our team in Melbourne Airport.

We’re the airline that’s always done things a little different. Our way. The Virgin way. For us, flying is so much more than simply taking off and landing (although we understand that is quite important). It’s about going the extra mile, in the air and on the ground, to create authentic experiences that put our guests firmly at the heart of everything we do.

We need you (and your vibe) to help make our guests’ time at the airport, before and after their journey, truly exceptional.

Who we’re looking for

Customer service and problem-solving experts who get their joy from helping people. Bright, brilliant faces who show the best of who we are to the world. The first face our guests see. Naturally caring and empathetic. Ambassadors for everything that makes Virgin Australia great.

What you’ll be doing

You’ll be helping our guests when they arrive at the airport, checking people in and making sure all their documentation is correct, rebooking flights and supporting them through flight disruptions and cancellations. You’ll also ensure unaccompanied kids and guests with disabilities have an easy, enjoyable experience. At the gate, you’ll help board flights and complete other arrival and departure tasks - including some time in the spotlight doing service announcements for our guests. And loads more

You’ll be great in this role if you
- Are an Australian Citizen or Permanent Resident
- Have had consistent, regular employment for a minimum of 3 years
- in customer facing roles
- Are happy working in a high-pressure environment
- Are a confident and helpful communicator in a face-to-face environment
- Are able to get to and from the airport, even at hours when public transport is not operating
- Believe that no detail is too small
- Can work a rotating shift roster (including early starts, late finishes, weekends, public holidays and peak periods).

What you’ll get from us

We’re committed to looking after you, with some of the best benefits and conditions in the industry - including (but not limited to):

- Free counselling and access to a wellbeing app to support your physical, mental, social and financial health
- Free onsite physio
- Generous annual leave
- Discounted air travel for you and your loved ones (including $1000 worth of travel credits per year)
- Discounts on travel insurance, Virgin Australia Lounge membership, car hire, accommodation and experiences worldwide
- Hospitality, retail, technology, beauty services and wellness discounts
- Extensive training from the industry’s best
- Career progression opportunities
- Full uniform and staff parking
- And a lot more

When everyone is included, everyone wins

Ready to apply?

We’re ready to hear from you.

  • Guest Service Agent

    20 hours ago

    Melbourne, Australia Lancemore Hotel Group Full time

    Guest Service Agent - Lancemore Crossley St. Full-time opportunity | Boutique hotel in Melbourne’s free tram zone | Access exclusive staff benefits We’re looking for a warm, personable and proactive Guest Service Agent to join our Front Office team at Lancemore Crossley St., a design-led boutique hotel in the heart of Melbourne’s theatre district. If...

  • Guest Services Agent

    2 weeks ago

    Melbourne, Australia Virgin Australia Full time

    **Work type**: Part Time**Location**: Melbourne**Job type**: Ground Operations, Customer Service**Applications close**: **Guest Services Agent**: Hello. We’re Virgin Australia, and we’re looking for Guest Services Agents to join our team in Melbourne Airport. We’re the airline that’s always done things a little different. We go the extra mile, in...

  • Casual Guest Service Agent

    1 week ago

    Melbourne, Australia The Great Southern Hotel Full time

    **The Great Southern Hotel Melbourne (GSH-Melbourne)** is a busy hotel located in the heart of Melbourne’s CBD, offering 274 rooms. The hotel is in the perfect location for both the tourist and business client alike, located within extremely close proximity to all the wonderful Melbourne attractions including the Crown Casino, Southern Cross station, New...

  • Hotel Guest Services Agent

    4 weeks ago

    Melbourne, Australia WizeHire, Inc Full time

    We’re looking for a positive and professional hotel guest services agent to deliver an exceptional experience to every guest at our hotel. You’ll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant...

  • Guest Service Agent

    19 hours ago

    Melbourne, Australia Wyndham Destinations Full time

    **We Put the World on Vacation**: At Travel + Leisure Co., our mission is simple: to put the world on vacation. Our vacation ownership brands, Club Wyndham, Worldmark, Margaritaville Vacation Club, and Shell Vacations Club, include more than 245 vacation club resort locations across the globe. Innovation and growth keep our work interesting and fun. Every...

  • Guest Services Agent

    2 weeks ago

    Melbourne, Australia SOFITEL Full time

    Company Description A fabulous opportunity exists at Sofitel Melbourne On Collins to join our Reservations Team. As the first port of call, you play an instrumental part in creating the everlasting first impressions of our guests, while delivering seamless experiences and exceeding expectations to make our guests stay fabulous. If this sounds like you,...

  • Guest Services Agent

    4 days ago

    Melbourne, Australia PULLMAN Full time

    **Company Description** Pullman Melbourne on the Park is located at the edge of the Fitzroy Gardens and a short stroll from the MCG, its one of the most iconic hotels in Melbourne with a long legacy of providing first class accommodation to business travellers, excited tourists and energetic sports fans. Our renovated stylish 419 rooms provide our guests...

  • Casual Guest Service Agent

    4 weeks ago

    Melbourne, Australia The Great Southern Hotel Full time

    The Great Southern Hotel Melbourne (GSH-Melbourne)is a busy hotel located in the heart of Melbourne’s CBD, offering 274 rooms. The hotel is in the perfect location for both the tourist and business client alike, located within extremely close proximity to all the wonderful Melbourne attractions including the Crown Casino, Southern Cross station, New Quay,...

  • Guest Service Agent

    2 weeks ago

    Melbourne, Australia Avani Full time

    Company Description Oaks Hotels, Resorts and Suites is one of Australasia’s largest apartment style accommodation providers, managing a portfolio of over 55 properties across five countries. **Job Description**: We are looking for an enthusiastic and professional casual Guest Service Agent at AVANI Melbourne Box Hill Residences. Rate: $27.15 per hour +...

  • Guest Service Agent

    19 hours ago

    Melbourne, Australia Avani Full time

    Company Description Contemporary, relaxed and imaginative. AVANI Hotels & Resorts provides the right space for a relaxed and inspired getaway. Authentic, sustainable dining nourishes our guests and stylish, comfy rooms are where their dreams are made. **Job Description**: **Avani Central Melbourne Residences** **is looking for a friendly and professional...