Growth Implementation Specialist

**Love turning first impressions into lasting partnerships?**
**Join Australian Retirement Trust as a Growth Implementation Specialist - Beam and lead the charge in delivering seamless onboarding experiences that set our clients up for success from day one.**

**Why join us?**
- You'll get 14% super as standard, to help your future come alive.
- Unleash your potential and build a career to be proud of through excellent training and development opportunities.
- Balance your work between in-person days at our purpose-built hubs and working from home.
- In the office, enjoy end of trip facilities, a yoga and multi-faith room, parent and carer rooms, quiet rooms, BrewHub coffee facilities, and collaborative team spaces.

**About the role**

We’re all about helping our members make the most of their money. And while they go after their goals, you can too. As a key member of the Beam Growth and Partnerships team, you’ll be the driving force behind seamless onboarding experiences for new Beam clients. From the very first interaction, you’ll ensure clear communication, smooth implementation, and a strong foundation for long-term partnerships.

You’ll also support internal teams by answering onboarding queries, contribute to business growth through sales support, and collaborate closely with Relationship Managers to enhance client engagement through partner initiatives.

Day to day, you'll:

- Drive the development and execution of onboarding strategies for new Beam clients.
- Act as the first point of contact for client onboarding, working closely with the sales team to ensure clarity and confidence from day one.
- Drive the right behaviours among internal stakeholders by proactively addressing onboarding-related queries and leading process improvements
- Partner with Relationship Managers and the Sales Team to enhance client engagement, support strategic partner initiatives, and drive sustainable partnership growth throughout the onboarding journey
- Provide sales support and contribute to business development efforts.

This role is a **permanent** opportunity based in Brisbane, Sydney or Melbourne.

**About you**

It goes without saying you'll be a great communicator with top notch interpersonal skills. We'll also expect you to pick up problems and come up with quick, creative ways to solve them. It's quite likely you tick some of the following boxes too:

- You build trust quickly and communicate with ease—whether it’s with clients, tech teams, or executives.
- You’re a natural organiser who can juggle multiple onboarding projects without missing a beat.
- You think creatively and bring fresh ideas to improve how we welcome and support new partners.
- You’re data-curious—comfortable digging into metrics to refine onboarding and partnership strategies.
- You collaborate effortlessly across teams, from Sales to Product to Tech, and know how to keep everyone aligned.
- You’re tech-savvy and quick to learn new tools, with a solid understanding of APIs and integration workflows.
- You’ve got a background in business, IT, or a related field, and at least 2 years of experience in partnerships, onboarding, or technical client support.
- You’ve helped businesses grow by delivering seamless onboarding experiences and building strong client relationships.

**About us**

Our 2.4 million members trust us to take care of over $330 billion in retirement savings. And we help them take charge of their finances and face the future with confidence. Our inclusive culture means you’ll be valued and heard in a respectful workplace. We've created an environment where you can be yourself and do amazing work. It's that simple.

We don’t want to leave you with a monstrous wait. So, you’ll hear from us after the closing date to find out whether you’ve made it through to the next round or not. Being fair and up-front is important to us - and recruitment is no different.