Telephone Debt Collection Specialist

**Join a Fulfilling Career as a Telephone Debt Collection Specialist with Commercial Credit Services**

Are you ready for a rewarding and dynamic career opportunity? Commercial Credit Services, a prominent debt collection agency serving Australia and New Zealand, is excited to invite you to join our expanding team in the heart of Mulgrave. As a Telephone Debt Collection Specialist, you'll be a valued member of a vibrant workplace that fosters inclusivity and celebrates diversity.

**Why Choose Us?**

At Commercial Credit Services, we understand that our employees are the driving force behind our success. We offer a work environment that's not just about the job—it's about personal growth, professional advancement, and long-lasting skills that can take you anywhere.

**What You'll Be Doing**:
As a Telephone Debt Collection Specialist, your role will involve:

- Empathetic, considerate, and professional interactions with customers to find effective solutions.
- Quick thinking and the ability to adapt to emotional and high-pressure situations.
- Collaborating with a supportive team to achieve collective goals.
- Negotiating payment plans with customers to resolve outstanding debts.

**To be considered for this role**:
The following is non-negotiable, and we do require you to commit to this:

- Ability to work minimum 3 shifts per week (**note**: our office is closed on Public Holidays and weekends)
- Ability to work at least 20 hours per week.
- Ability to finish at 8.30pm Monday to Thursday if required.
- Ability to start at 7.30am if required Monday to Friday.
- Available to work on Mondays
- Available to working Fridays to 5pm.
- Commitment to at least 18 months in this role or LONGER
- Work from our office location at 799 Springvale Road in Mulgrave - South-Eastern Suburbs.

**Qualities We Value**:
To thrive in this role, you should embody the following qualities:

- A positive and can-do attitude.
- Strong problem-solving skills.
- The ability to handle pressure and stressful situations with grace.
- Ability to take on board feedback in a positive manner.
- Empathy and genuine care for our customers.
- Quick decision-making abilities.
- Excellent verbal communication skills.
- Fluency in languages other than English is a strong advantage.

**Benefits Await**:

- Competitive hourly rate with additional evening shift incentives.
- Career advancement opportunities within the organisation.
- Potential for leadership roles for high-performing team members.
- Exciting incentives and rewards for our dedicated teams.
- A diverse and inclusive workplace that values every individual's contribution.

**How to Begin Your Journey**:
Eager to embark on this fulfilling career path with us? To be considered for this exciting role, please submit the following:
**Job Type**: Casual

Pay: $31.20 - $36.06 per hour

Expected hours: No less than 20 per week

**Benefits**:

- Free food

Schedule:

- Afternoon shift
- Day shift
- Evening shift
- Morning shift

Application Question(s):

- Were you referred by a current member of staff member, if so, who?
- What is your best CONTACT NUMBER to reach you on?
- What is your EMAIL ADDRESS to contact you on?
- How long do you plan on working with Commercial Credit Services?
- How many hours a week do you wish to work?
- How many shifts per week do you wish to work between Monday - Friday?
- Are you able to commit to shifts Monday to Thursday that may finish at 8.30pm?
- Are you able to commit to shifts Monday to Friday that may start at 7.30am?
- Are you available to work a Monday shift?
- Are you available to work a Friday shift finishing at 5pm?
- Do you speak any other languages fluently if YES - what languages?
- Are you an Australian Citizen or Permanent Resident?
- This role is based in our Office in Mulgrave - (Corner Miles & Springvale Road - Mulgrave - South-Eastern Suburbs of Melbourne) does this location suit your ability to attend?
- Do you have any planned holidays in the next 18 months - if yes when?

Work Location: In person