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**The Role**
As a **Telephone Debt Collection Specialist**, you’ll play a vital role in resolving customer accounts while working within a **supportive, team-driven** environment. It requires **you to be available** to work at least **4 shifts** per week & **at least 30 hours** per week between **8:30am - 4:30pm** - **Monday** to **Thursday & Friday 9am - 5:00pm**regardless of your personal schedules e.g., exams, school, extra-curricular commitments, public holidays.
**About Us**
Commercial Credit Services is a professional debt collection agency operating across Australia and New Zealand. We are a merit-based employer, proud of our diverse workplace, and committed to fostering career growth. Our focus is on equipping our team with lifelong skills that can be applied in any professional setting.
**Your responsibilities will include**:
Handling customer interactions with **empathy, professionalism, and patience** to find effective solutions
Managing emotional and high-pressure situations with **quick thinking and adaptability**
Working collaboratively with colleagues to meet team goals
Negotiating **payment plans** with customers to resolve outstanding debts
**What We’re Looking For**
This role requires commitment and reliability. To be eligible, you must:
Work at **least 30 hours per week** _regardless of Exams, Busy Period with your own stuff _
Work at **least 4 per week** _regardless of Exams, Busy Period with your own stuff_
Start at **8:30 am Monday to Thursday**
Finish at **4:30 pm Monday to Thursday**
Work **9:00am - 5:00 pm on a Friday**,
Must be able to COMMIT TO **THOSE SHIFTS & AT LEAST 30 HOURS per week**
Commit to **at least 18 months in this role - or longer**
Work **on-site in Mulgrave** _(799 Springvale Road - South-Eastern Suburbs of Melbourne)_
**Qualities That Will Set You Apart**
To excel in this role, you should bring:
A **positive, can-do attitude**
Strong **problem-solving skills**
The ability to **handle pressure with professionalism and grace**
A **willingness to take feedback constructively**
Genuine **empathy and care for customers**
**Quick decision-making abilities**
**Excellent verbal communication skill**
Fluency in **languages other than English** _(highly advantageous)_
**Benefits & Perks**
**Competitive hourly rate** ($32.18 - $37.32 per hour)
**Additional evening shift incentives**
**Career advancement** within a fast-growing company
**Opportunities for leadership** for high-performing team members
**Exciting incentives and rewards** for top performers
**A diverse and inclusive workplace** that values every individual
**Free food** to keep you fuelled during shifts
**Job Types**: Full-time, Permanent, Casual
Pay: $32.18 - $37.32 per hour
Application Question(s):
- Were you referred by a current member of staff member, if so, who?
- What is your best CONTACT NUMBER to reach you on?
- What is your EMAIL ADDRESS to contact you on?
- How long do you plan on working with Commercial Credit Services?
- How many hours a week do you wish to work?
- Do you have any planned holidays in the next 18 months - if yes when?
- Are you able to commit to work Monday 8:30am - 4:30pm?
- Are you able to commit to work Tuesday 8:30am - 4:30pm?
- Are you able to commit to work Wednesday 8:30am - 4:30pm?
- Are you able to commit to work Thursday 8:30am - 4:30pm?
- Are you able to commit to work Friday 9:00am - 5:00pm?
- Do you understand if successful you will be required to work at least 4 shifts (30 hours in Total) based over Monday to Thursday 8:30am - 4:30pM/Friday 9:00am - 5:00pm?
- Do you speak any other languages fluently if YES - what languages?
- If you are on Visa - What is the maximum hours you can work, and when does it expire?
Work Location: In person
