Telephone - Debt Collector

The Role

As a Telephone Debt Collection Specialist, you'll play a vital role in resolving customer accounts while working within a supportive, team-driven environment. It requires you to be available to work at least 5 shifts per week & at least 28.5 hours per week ND MUST BE ABLE TO WORK – Monday to Thursday 8:30AM – 3:00PM & Friday 8:30am – 1:00pm regardless of your personal schedules e.g., exams, school, extra-curricular commitments, public holidays.

About Us

Commercial Credit Services is a professional debt collection agency operating across Australia and New Zealand. We are a merit-based employer, proud of our diverse workplace, and committed to fostering career growth. Our focus is on equipping our team with lifelong skills that can be applied in any professional setting.

Your responsibilities will include:

Handling customer interactions with empathy, professionalism, and patience to find effective solutions

Managing emotional and high-pressure situations with quick thinking and adaptability

Working collaboratively with colleagues to meet team goals

Negotiating payment plans with customers to resolve outstanding debts

What We're Looking For

This role requires commitment and reliability. To be eligible, you must:

Work at least 28.50 hours per week regardless of Exams, Busy Period with your own stuff

Work 5 SHIFTS per week regardless of Exams, Busy Period with your own stuff

Start at 8:30 am Monday to Thursday

Finish at 3:00 pm Monday to Thursday

Work 8:30am – 1:00 pm on a Friday,

Must be able to COMMIT TO THOSE SHIFTS & AT LEAST 28.50 HOURS per week

Commit to at least 18 months in this role – or longer

Work on-site in Mulgrave (799 Springvale Road – South-Eastern Suburbs of Melbourne)

Qualities That Will Set You Apart

To excel in this role, you should bring:

A positive, can-do attitude

Strong problem-solving skills

The ability to handle pressure with professionalism and grace

A willingness to take feedback constructively

Genuine empathy and care for customers

Quick decision-making abilities

Excellent verbal communication skill

Fluency in languages other than English (highly advantageous)

Benefits & Perks

Competitive hourly rate ($32.18 – $37.32 per hour)

Additional evening shift incentives

Career advancement within a fast-growing company

Opportunities for leadership for high-performing team members

Exciting incentives and rewards for top performers

A diverse and inclusive workplace that values every individual

Ongoing training with real-world applications

Free food to keep you fuelled during shifts

How to Apply:

If you're looking for a chance to join a forward-thinking company and make a difference, we want to hear from you Please submit

An updated our resume

A brief cover letter detailing your suitability for the role and ensuring you cover off on why you are the dedicated team member we want

Complete our questions

Job Types: Full-time, Part-time, Permanent, Casual

Pay: $32.18 – $37.32 per hour

Expected hours: No less than 28.50 per week

Application Question(s):

• Were you referred by a current member of staff member, if so, who?
• What is your best CONTACT NUMBER to reach you on?
• What is your EMAIL ADDRESS to contact you on?
• How long do you plan on working with Commercial Credit Services?
• Are you able to commit to work Monday to Thursday 8:30am – 3:00pm?
• Are you able to commit to work Friday 8:30am – 1:00pm?
• Do you understand if successful you will be required to work at least 5 shifts (at least 28.50 hours in Total) based on working Monday to Thursday 8:30am – 3:00pm / Friday 8:30am – 1:00pm?
• Do you speak any other languages fluently if YES – what languages?
• Do you have any planned holidays in the next 18 months – if yes when?
• What is your motivation for applying for this role?
• Are you an Australian Citizen or Permanent Resident, if not what Visa do you hold?
• If you are on Visa - What is the maximum hours you can work, and when does it expire?
• This role is based in our Office in Mulgrave - (Corner Miles & Springvale Road – Mulgrave – South-Eastern Suburbs of Melbourne) does this location suit your ability to attend?
• How many hours a week do you wish to work?
• How many shifts a week do you wish to work?

Work Location: In person