Team Leader/supervisor

Do you like making a difference?. Do you love helping people do their best?. Do you want responsibility?. Are you seeking a role where no day is the same, then we have the ideal role for you

Commercial Credit Services is a professional debt collection agency that provides debt recovery services across Australia and New Zealand. We have an exciting opportunity join our team as our Afternoon/Evening Team Leader.

**Your Role**:
You will be responsible for supervising, coaching, leading, and motivating our afternoon and evening collection team to perform to their peak.

This is a great opportunity for someone who loves helping, leading, and motivating people. Debt Collection experience is preferred, but not essential. The best thing is each day is a chance to learn and grow as an individual.

The role is based in our Mulgrave office. Great location for those in the South-Eastern Suburbs of Melbourne or are seeking a leadership role closer to home.

**We are seeking, motivated, friendly, and positive applicants who can commit to work**:

- Monday to Thursday 12:00pm - 8:30pm
- Friday 11:00am - 5:00pm

**Note**: Make up of your hours is up for negotiation, but the key is you **must have the ability to finish** at **8:30pm Monday to Thursday** & **5:00pm Friday**.

We are a merit-based employer, who is proud of our diverse workplace and seek to continue this.

We have a focus on helping you with career growth, be it upwards through our organisation or as a stepping-stone for your ideal career. Our focus is to provide you with life-long skills that can be adapted anywhere.

**Key Responsibilities**:

- Daily leadership of our collection agents.
- Manage performance expectations.
- Provide support coaching and training.
- Lead by example.
- Complete daily output reports.
- Handle escalated calls.
- Load call campaigns for agents.
- Manage the daily workload.
- Review and monitor team performances and KPI’s.
- Use effective and appropriate communication skills in handling all matters.

**About you**:

- You have a drive to learn and develop, with the flexibility to adapt to and lead change.
- You have had previous leadership experience.
- You will have a can-do attitude.
- You love helping people.
- You deal well with Pressure.
- You have a calm nature.
- You understand Debt Collection is not your everyday call centre role. This role requires quick decision-making skills, ability to think on your feet and the ability to handle emotional situations.
- You have ability to deal with stressful situations.
- You have a positive mindset.
- You are empathetic and caring.
- You want a role where you need to use your brain.
- You have an engaging personality.
- You want a role that is going to provide you long term skills and experience that can be adapted into any role or for personal benefit.

**Benefits of the Role**:

- Secure Role
- Chance to grow and enhance your skills and abilities.
- Workplace that values its employees and knows without them we cannot be successful.
- Regular incentives and team rewards.
- Provide a Cover Letter addressing how your skills and experience relate to the “ **key responsibilities**” and “ **about you**” sections.
- Provide an Updated Resume

**Salary**: $55,000.00 - $68,000.00 per year

**Benefits**:

- Free food

Schedule:

- Afternoon shift
- Evening shift
- Flexible hours
- Monday to Friday
- No weekends

Supplemental pay types:

- Performance bonus

Application Question(s):

- When can you Start?
- The role is based at our office 799 Springvale Road, Mulgrave, does this location work for you?
- This role requires you to finish at 8.30pm Monday to Thursday can you do this?
- Are you able to finish at 5:00pm on Friday?
- What skills & experience do you have that makes you suitable for this role?
- Why are you leaving your current role? / Why did you leave your most recent role?
- What is your salary Expectation?
- Why should we hire you?

Work Authorisation:

- Australia (required)