Team Leader/supervisor

**Team Leader/Supervisor - Call Centre -Mulgrave (South-East of Melbourne) - Immediate Start**

If you are set on making a difference, seeking a role where no day is the same, then we have the ideal role for you

Commercial Credit Services is a professional debt collection agency that provides debt recovery services across Australia and New Zealand. We have an exciting opportunity join our team as our Afternoon/Evening Team Leader.

**Your Role**:
You will be responsible for supervising, coaching, leading, and motivating our afternoon and evening collection team to perform to their peak.

This is a great opportunity for someone who loves helping, leading, and motivating people. Debt Collection experience is preferred, but not essential. The best thing is each day is a chance to learn and grow as an individual.

The role is based in our Mulgrave office. Great location for those in the South-Eastern Suburbs of Melbourne or are seeking a leadership role closer to home.

**We are seeking, motivated, friendly, and positive applicants who can commit too**:

- Working Monday to Thursday finishing at 8.30pm
- Ability to work Friday and finish at 5pm

We are a merit-based employer, who is proud of our diverse workplace and seek to continue this.

We encourage applicants from all backgrounds. We are very interested in applicants who have languages other than English to help better engagement with our non-English speaking customers.

We have a focus on helping you with career growth, be it upwards through our organisation or as a stepping-stone for your ideal career. Our focus is to provide you with life-long skills that can be adapted anywhere.

**Key Responsibilities**:

- Daily leadership of our collection agents
- Manage performance expectations
- Provide support coaching and training
- Lead by example
- Complete daily output reports
- Handle escalated calls
- Load call campaigns for agents
- Manage the daily workload
- Review and monitor team performances and KPI's
- Use effective and appropriate communication skills in handling all enquiries

**About you**:

- You have a drive to learn and develop, with the flexibility to adapt to and lead change.
- You have had previous leadership experience.
- You will have a can-do attitude.
- You love helping people.
- You deal well with Pressure.
- You have a calm nature.
- You understand Debt Collection is not your everyday call centre role. This role requires quick decision-making skills, ability to think on your feet and the ability to handle emotional situations.
- You have ability to deal with stressful situations.
- You have a positive mindset.
- You are empathetic and caring.
- You want a role where you need to use your brain.
- You have an engaging personality.
- You want a role that is going to provide you long term skills and experience that can be adapted into any role or for personal benefit.

**Benefits of the Role**:

- Secure Role
- Chance to grow and enhance your skills and abilities.
- Workplace that values its employees and knows without them we cannot be successful.
- Regular incentives and team rewards.
- Provide a Cover Letter addressing how your skills and experience relate to the “ **key responsibilities**” and “ **about you**” sections.
- Provide an Updated Resume

**Job Types**: Full-time, Part-time

**Salary**: $63,000.00 - $67,000.00 per year

**Benefits**:

- Free drinks
- Free food

Schedule:

- Afternoon shift
- Evening shift
- No weekends

Supplemental pay types:

- Bonus

Application Question(s):

- When can you start?
- Why should we hire you?
- The role is based at 799 Springvale Road, Mulgrave, does this location suit you?
- This role requires you to finish at 8.30pm Monday to Thursday can you do this?
- Are you seeking Full Time or Part Time (note both still require you to finish at 8.30pm Monday to Thursday & 5pm Friday)
- Are you able to finish at 5pm Friday?

Work Authorisation:

- Australia (required)