Aps4 Junior Service Analyst

APS 4
- Melbourne, VIC; Bendigo, VIC; Canberra, ACT; Sydney, NSW
- $82,039 - $87,737

**About the Department of Employment and Workplace Relations**
We are committed to empowering futures, ensuring rights and enriching lives. We support people to have safe, secure and well-paid work with the skills for a sustainable future as we ourselves strive to be a model employer.

We provide the framework for fair and productive relationships between employers and employees. We also oversee skills development and training initiatives to support those entering the workforce or re-training to take advantage of emerging employment opportunities.

With us, your work directly contributes to shaping the employment landscape. Whether you are engaging in policy development, program implementation, or direct support services, your efforts will have a tangible impact on job seekers, employees and the economy by giving them a framework to build a future anchored and realised through employment.

It is our ambition to do things differently, to create the ‘department of great jobs’- where our people reflect our purpose.

**The Role**
Reporting to the Senior Service Analyst within the Digital Platform Management Team, the APS4 Junior Service Analyst will support the monitoring and improvement of our digital services, helping to ensure reliability and performance across platforms.

This is an excellent opportunity for someone early in their career who is eager to grow their skills in incident management, service analysis, and digital monitoring tools like Dynatrace and Azure Application Insights. We are a culture-first organization that values curiosity, collaboration, and continuous learning.

The successful applicant will receive the necessary training, mentoring, and guidance to perform the
key responsibilities of the role and to advance their careers in the Australian Public Service (APS).

**Duties and Responsibilities**
Responsibilities of the APS Level 4 may include:

- Assist in monitoring service performance and identifying potential issues using tools like Dynatrace and Azure Application Insights
- Support incident management processes, including logging, tracking, and documenting incidents
- Help analyse service data to identify trends and assist in root cause analysis
- Contribute to the development of service reports and dashboards
- Collaborate with senior analysts and technical teams to support service improvement initiatives
- Participate in post-incident reviews and help document lessons learned
- Maintain accurate records of service issues and resolutions
- Foster a collaborative and positive team environment

**Qualifications and Education**
Essential
- 1-2 years of experience in a service desk, IT support, or junior analyst role (internships or graduate programs welcome)

Desirable
- Certificate 4 in Information Technology, Business, or a related field (or equivalent experience)
- Basic understanding of IT service management (ITSM) and incident management processes
- Familiarity with ITSM tools like ServiceNow

**How to Apply**
Applicants are required to provide a summary (no more than 500 words) that outlines skills, knowledge, and experience and why you should be considered for this vacancy. You should take into consideration the position overview (including any detailed position specific requirements) when drafting your response. Where possible include specific relevant examples of your work.

The APS work level standards accommodate the diversity of roles across the APS and are structured to clearly differentiate between the work expected (i.e. responsibilities and duties) at each classification level.

In the eRecruit (the department’s online recruitment system) you will also need to:

- upload a Curriculum Vitae
- provide contact details for 2 Referees.

**Eligibility**

**Don’t meet all the role requirements?**

**Citizenship** - to be eligible for employment with the Department, you must be an Australian Citizen or, in limited circumstances, in the process of obtaining it.