Customer Service Manager

4 days ago

Heatherbrae, Australia Heatherbrae's Pies Full time

**Heatherbrae, Newcastle & Hunter Valley NSW Location.**

**Full-time and casual roles available.**

Heatherbrae's Pies is an iconic, award-winning and well-established business that has been trading for over twenty years, with three stores in NSW. We are a friendly team and have a reputation as an employer of choice. More than "just a pie shop"... we are a professional, high-volume hospitality operation that is growing and on the look-out for great people to join our organisation.

Our customer service team take pride in providing premium coffee and outstanding customer service and we are on the look out for managers with strong leadership capabilities to join our growing service team at the Heatherbrae store in the Newcastle & Hunter Valley region, NSW.

**Tasks and responsibilities**

**-**Work alongside and support the Store Customer Service Manager, with support from our Group Operations Manager, in the successful day to day running of the business.
- Leading and the supervision of a small-to-medium-sized front-line customer service team.
- Maintain a safe work environment in relation to OHS/WHS and food safety & hygiene.
- Ensure procedures, policies and high standards are carefully adhered to at all times.

**About you**:

- You have great customer service experience.
- You have worked in either retail, hospitality or QSR.
- You have high energy and initiative levels.
- You have a friendly, outgoing personality.
- You are reliable.
- You are a quick learner and fast on your feet.
- Have a Basic Food Handlers Certificate or have one before starting employment.

**Employer questions**
- Which of the following statements best describes your right to work in Australia?
- How many years' experience do you have in a Customer Service Role?
- Do you have customer service experience?
- Have you worked in a role which requires a sound understanding of OH&S/WHS?
- Do you have a current Australian driver's licence?
- Do you own or have regular access to a car?

**Job Types**: Full-time, Casual

Schedule:

- 10 hour shift
- Evening shift
- Morning shift
- Rotating roster
- Weekend availability

Work Authorisation:

- Australia (required)

Work Location: In person

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