Technical Support Manager

4 days ago

Heatherbrae, New South Wales, Australia Sandvik Full time $120,000 - $150,000 per year
The roleAreas of responsibility
  • Lead and develop a team of Product Specialists to deliver high-quality technical support across ANZ.
  • Foster a culture of ownership, innovation, and continuous improvement.
  • Mentor team members to build technical capability aligned with future customer and technology needs.
  • Ensure timely, effective technical support to internal stakeholders and external customers.
  • Build strong customer relationships and deliver tailored support solutions that improve reliability and performance.
  • Coordinate product upgrades, training rollouts, and collaborate with global factories.
  • Manage the flow and analysis of technical data to support business decisions and fleet planning.
  • Contribute to training development and delivery, ensuring compliance with Australian Standards.
  • Support warranty management, cost control, and technical reviews to maximise value and minimise risk.
  • Champion a strong safety, compliance, and continuous improvement culture aligned with Sandvik's values.
Your profileWhat we offer

Sandvik

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