Office Administration/service Coordinator

**Position Vacant**

**Office Administration/Service Coordinator**

**Full Time (Mon-Fri)**

**Heatherbrae NSW 2324**

**WHY ADVANCED COMMUNICATIONS AUSTRALIA PTY LTD**

Advanced Communications Australia Pty Ltd is a small business that’s been established for over 23 years. We specialise in Business telephone systems, voice, data and fibre infrastructure and maintenance with some electrical.

We maintain a team of skilled and experienced communication technicians and have strong relationships with long-standing partners & clients as we genuinely care and value them along with each of our employees.

We have been delivering excellent project installations and maintenance service in Newcastle, Port Stephens, Maitland, Hunter Valley, Scone, Central Coast & Port Macquarie and work with many multi-national clients, large to small businesses and some residential too.

This position offers the successful applicant an exciting career opportunity based in Heatherbrae NSW with our small but dynamic team.

**OVERVIEW**

Advanced Communications Australia is ideally seeking a long-term office administration employee who is very organized, self-motivated, and available full time, Mon-Fri, 8.30am to 5pm.

Must be able to juggle many tasks and triage when priorities change.

Being a “people person” is also important as this position manages (and sometimes motivates) various personalities to get the desired outcome.

This role is often the first point of contact with our customers so enjoying talking on the telephone and communicating clearly both verbally and written, plus being computer savvy and touch typing is also very important.

Prior experience in a similar role, knowledge of Xero and GeoOp computer packages and able to commence employment sooner rather than later would be advantageous.

Salary is calculated using the Clerks - Private Sector Award 2010 however is negotiable depending on experience.

The Role

If successful, your new role will include the following:
- Regular communication with clients and our technicians
- Working with software package GeoOp to enter the job details
- Order material as required
- Actual scheduling of service works with clients and coordination of technicians to ensure works are competed as requested
- Data entry and raising of invoices in Xero

Personal Specification Technical Skills/Knowledge
- Experience Coordinating a Team
- Experience Motivating a Team
- Computer literate
- Efficiently touch type

Advantageous experience
- GeoOp, Xero, Word, Excel & Outlook computer packages
- Prior experience in a Service Coordination &/or Customer Service role
- Telecommunications & Building Industry background or knowledge

Personal Attributes
- Extremely organized, able to juggle, adapt to changes and prioritize multiple tasks
- Be super passionate about delivering excellent outcomes
- Confident.
- Natural Team-leader and team player.
- Ability to self-manage, take ownership of role and responsibilities
- Good communicator & enjoy answering/talking on the phone.
- Ethical.
- Able to follow office procedures.
- Mature, trustworthy & professional
- Effective conflict resolution and negotiation skills.
- Customer Service highly valued.
- Ability to work under pressure and within tight time constrains when necessary
- Can multitask

**Salary**: $41,925.10 - $51,361.63 per year

Schedule:

- 8 hour shift

Ability to commute/relocate:

- Heatherbrae, Nsw 2324: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Office administration: 1 year (required)

Work Authorisation:

- Australia (required)

Work Location: In person