Client Experience Officer

2 days ago

Adelaide, South Australia Perks Full time $50,000 - $80,000 per year
  • Permanent part-time position, 3 - 4 days per week
  • 12-month contract with possibility for extension | Adelaide CBD location
  • Fantastic Team culture with development opportunities & wellbeing initiatives

About Us
Perks is recognised as one of the largest, privately-owned mid-tier accounting and wealth advisory firms in Australia. The Perks Team works towards its vision of helping people and private businesses to grow and prosper.

Perks has experienced rapid growth since its establishment in 1981, now proudly counting over 200 Team Members within the firm. Perks prides itself on its strong cohesive culture and development of future leaders and continues to invest in the systems, skills and growth opportunities that support its people and the work they do.

Why This Role Could Be Perfect for You
Join our fun, supportive and hard working Client Experience team where each day offers a new challenge to showcase your customer-service skills. You'll need to be proactive and capable of juggling multiple tasks to enhance our customer experience. This is a permanent part-time role days per week) and will be ideal for someone with prioritisation skills and keen attention to detail.

The Client Experience Officer plays a crucial role in supporting our firm's goals through front-of-house activities, process optimisation, supplier management, and facilitating Client interactions.

Key Responsibilities

  • Customer Service Excellence: Handle corporate reception, front desk duties, and internal/external communications.
  • Administrative Support: Manage inbound/outbound mail, email, and phone queries.
  • Event Support: Assist with the coordination of Client and staff events.
  • Operations: Oversee day-to-day operations by managing inventory and ordering office supplies.
  • Stakeholder Management: Build and maintain relationships internal & external stakeholders

What We Are Looking For:
We are looking for an approachable and friendly individual with a passion for delivering outstanding customer service. Interpersonal skills are essential, including the ability to communicate with a diverse range of individuals.

  • Proficient in Microsoft Office
  • Proven ability to work effectively under pressure with competing priorities and deadlines
  • A quick learner who can adapt to new technology and concepts
  • Experience within the Accounting or Financial industry is desirable (not essential)
  • Front-of-house experience in Hospitality, Tourism, or Events is beneficial (not essential)
  • Professional demeanour and presentation
  • Excellent verbal and written communication skills

Education and Qualifications
Completion of Cert III or equivalent in either hospitality, administration or management is desirable, or, equivalent work experience.

Culture And Benefits
At Perks, we pride ourselves on our high-performance culture while maintaining a healthy work-life balance. If you value strong relationships, teamwork, and personal growth, you'll feel right at home here.

Benefits Include

  • Competitive salary package with annual review process.
  • Flexible working arrangements.
  • Training and development opportunities.
  • Wellbeing initiatives including wellness programs and access to professional counselling.
  • Opportunities to contribute to the broader community (e.g., volunteering).
  • Regular social and networking events.

To be considered for this unique opportunity, please click APPLY NOW and send us your resume and cover letter – we can't wait to hear from you.

If you have any questions, please contact Zoe Oster, Talent & Development Specialist via

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