Customer Service Representative

17 hours ago

Keysborough, Australia Buildsafe Full time

**About Us**
Buildsafe is an innovative leader within the building and construction space, providing height safety systems and solutions. We are fast paced, ever evolving and constantly challenging ourselves to be the best we can be

As a company, we place strong emphasis on developing and building strong relationships with our partners and clients, including our most important partnership - **Our people.**

**The Role**
A fantastic role for someone looking to start their career with a great business with opportunity for growth and development

The Customer Service Representative forms an integral part of our amazing Customer Service Team and works alongside a small team to schedule work for our branches across Victoria. The role will provide support to our Branch Managers, Installers, Clients and Construction Supervisors to ensure that our trucks arrive on site & on time and ready with the right products to install our height safety systems.

**About You**
You are someone that is willing to go the extra mile and incredibly helpful by nature, you will love a laugh with your colleagues, and bring a great energy to our already awesome team

You will have had SOME exposure to customer service, perhaps in your first job in retail/hospitality, and be savvy with a computer, but for us - it really is about attitude and willingness to learn, we can teach the rest

**Key Responsibiliites**
- Schedule jobs between trucks to service various building sites for our branches
- Liaising closely with Branch Managers, sales teams and other departments within the company regarding stock levels, allocation of staff, customer satisfaction
- Reactive & proactive approach - Trouble shoot, problem solve and resolve concerns or issues.
- Admin responsibilities of entering orders, taking bookings
- Manage deadlines and targets

**Skills & Key Attributes**
- Some experience in a similar role, which includes liaising with customers
- Excellent communication skills; both verbally and written and excellent telephone manner
- Exceptional attention to detail, accuracy and follow through ability
- Highly developed organisational and time management skills
- Problem solving skills and the ability to work under pressure

**We know you have choices. So here’s whats in it for you**
- A full-time role with a attractive remuneration package
- Ongoing training and development opportunities
- Access to Onsite Gym
- Free Car Parking (Street & Site)
- A supportive leadership team and excellent culture
- Employee Assistance Program for you and your loved ones
- Reward & Recognition Program & Quarterly staff awards
- Social Events Calendar & Wellbeing Programs

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