Customer Service Agent

2 days ago

Keysborough, Victoria, Australia Victory Curtains and Blinds Full time $60,000 - $80,000 per year

Customer Service Agent (14-month maternity leave cover)

Full-Time | Fixed Term

About Us

At Victory Curtains and Blinds, we've been delivering premium, custom-made window furnishings to Australian homes for over 35 years.

We're part of the global Hunter Douglas Group, a world leader in innovative, high-quality window covering solutions. Our vision? To be the fastest-growing, most loved window covering company in the world.

We hire driven, customer-focused people who want to contribute to a growing business and build meaningful careers.

About the Role

We're looking for a passionate and organised Customer Experience Specialist to join our team for a 14-month maternity leave cover (full-time contract).

In this role, you'll be the first point of contact for customers who need service support, warranty assistance, or help resolving post-sale issues. Your ability to communicate with empathy, stay organised, and collaborate across teams will be key to your success.

This is a fixed-term opportunity offering great experience in a high-performing team within a leading national brand.

Key Responsibilities
  • Respond to customer enquiries via phone and email with empathy and professionalism
  • Create and manage service jobs in our CRM system (Insight)
  • Manage warranty enquiries, including out-of-warranty quote requests
  • Own and resolve complex or escalated customer cases
  • Liaise with technical, recovery, and scheduling teams to deliver timely outcomes
  • Support booking coordination when deeper service involvement is required
What You'll Bring
  • Experience in a customer service, contact centre, or service coordination role
  • Exceptional communication skills—confident, calm, and empathetic
  • Strong organisational skills and the ability to prioritise under pressure
  • Proficiency in CRM/ticketing systems (e.g. Insight or similar)
  • A proactive and problem-solving mindset
  • Ability to work collaboratively across teams and departments
  • Flexibility and resilience in a fast-paced environment
What's in it for You?
  • A valuable 14-month contract with a trusted and growing national brand
  • Supportive, team-focused work culture
  • Full training provided and opportunities to broaden your customer service skills
  • Join a company where your contribution is valued—and where quality, care, and customer satisfaction come first
Apply Now

If you're a strong communicator with a passion for customer service and you're looking for a meaningful contract role—we'd love to hear from you.

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