Customer Service Officer

1 week ago

Keysborough, Australia EBOS Group Full time

**Business**:Symbion

**Location**:Keysborough, VIC, AU, 3173

**Employment Type**:Permanent Full Time

Customer Service Officer

**The Company**
Symbion is a national wholesaler of healthcare services and products with over 3,850 retail pharmacy customers and 1,800 hospital customers across Australia.
- Symbion is a division of EBOS Healthcare and part of EBOS Group Pty Ltd. With almost 5,000 employees in 115 locations across Australia, New Zealand, and Southeast Asia EBOS Group is the largest and most diversified Australasian marketer, wholesaler and distributor of healthcare, medical and pharmaceutical products. It is also a leading marketer and distributor of recognised animal care brands.
- EBOS Group is publicly listed on the New Zealand and Australian stock exchanges.

**Symbion National Customer Service Team** is seeking a **Customer Service Super Star** to join our dynamic team. If you are passionate about providing superior customer service and building strong relationships, we want to hear from you

**What you will do**:

- Provide superior customer service to both internal and external customers, maintaining and building strong relationships.
- Work collaboratively with all departments.
- Answer all inbound contacts within agreed timelines.
- Ensure all transactions are completed with accuracy.
- Capture and resolve customer concerns or patterns with the relevant department within agreed timelines.
- Actively handle queue calls and process requests received from various sources.
- Provide support to internal and external customers.
- Be cross-skilled in all customer service functions.
- Provide updates to Customer Service as required.
- Be flexible with break times to ensure the smooth running of daily operations.
- Assist the Customer Service Manager as required.
- Continuously improve skills.
- Exhibit a positive attitude and treat all staff and customers with respect at all times.
- Cooperate with the company, management, employees, work environment, workload, policies, and procedures.

**What we are looking for**:

- Excellent interpersonal and communication skills, including a professional telephone manner.
- Outstanding customer service skills, with the ability to exceed customer expectations.
- Desire to over-deliver service to customers.
- Knowledge of pharmaceutical products (desirable).
- Ability to multi-task.
- Able to deal with frustrations and setbacks, unplanned poor outcomes.
- Sound conflict resolution skills and confident communication skills.
- Ability to identify and resolve problems (customers or internal).
- Intermediate computer and keyboarding skills, including proficiency in Microsoft Word and Excel.
- Knowledge of the company's policies and procedures.
- Customer service-focused, with the ability to build rapport with internal and external business stakeholders.
- Able to contribute to a team environment.
- Keen to use initiative.
- Punctual and reliable.
- Able to maintain confidentiality.
- Previous experience with Salesforce, Genesys, and SAP is preferable.

**Benefits**
This is a unique opportunity to work in a company where you are valued, given the recognition you deserve and suitably rewarded for your hard work.
- Other benefits include:

- Employee Share Plan;
- Company Paid Parental Leave;
- Employee Assistance Program for Mental Health Wellbeing;
- Staff Awards;
- Employee Referral Program;
- Health Insurance Discounts;
- And More.

**How to apply**

**No agency assistance required.

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