Customer Service Officer

4 days ago

Keysborough, Australia EBOS Group Full time

**Business**:Symbion

**Location**:Keysborough, VIC, AU, 3173

**Employment Type**:Permanent Full Time

Customer Service Officer

**The Company**
Symbion is a national wholesaler of healthcare services and products with over 3,850 retail pharmacy customers and 1,800 hospital customers across Australia.
- Symbion is a division of EBOS Healthcare and part of EBOS Group Pty Ltd. With almost 5,000 employees in 115 locations across Australia, New Zealand, and Southeast Asia EBOS Group is the largest and most diversified Australasian marketer, wholesaler and distributor of healthcare, medical and pharmaceutical products. It is also a leading marketer and distributor of recognised animal care brands.
- EBOS Group is publicly listed on the New Zealand and Australian stock exchanges.

**Symbion National Customer Service Team** is seeking a **Customer Service Super Star** to join our dynamic team. If you are passionate about providing superior customer service and building strong relationships, we want to hear from you

**What you will do**:

- Provide superior customer service to both internal and external customers, maintaining and building strong relationships.
- Work collaboratively with all departments.
- Answer all inbound contacts within agreed timelines.
- Ensure all transactions are completed with accuracy.
- Capture and resolve customer concerns or patterns with the relevant department within agreed timelines.
- Actively handle queue calls and process requests received from various sources.
- Provide support to internal and external customers.
- Be cross-skilled in all customer service functions.
- Provide updates to Customer Service as required.
- Be flexible with break times to ensure the smooth running of daily operations.
- Assist the Customer Service Manager as required.
- Continuously improve skills.
- Exhibit a positive attitude and treat all staff and customers with respect at all times.
- Cooperate with the company, management, employees, work environment, workload, policies, and procedures.

**What we are looking for**:

- Excellent interpersonal and communication skills, including a professional telephone manner.
- Outstanding customer service skills, with the ability to exceed customer expectations.
- Desire to over-deliver service to customers.
- Knowledge of pharmaceutical products (desirable).
- Ability to multi-task.
- Able to deal with frustrations and setbacks, unplanned poor outcomes.
- Sound conflict resolution skills and confident communication skills.
- Ability to identify and resolve problems (customers or internal).
- Intermediate computer and keyboarding skills, including proficiency in Microsoft Word and Excel.
- Knowledge of the company's policies and procedures.
- Customer service-focused, with the ability to build rapport with internal and external business stakeholders.
- Able to contribute to a team environment.
- Keen to use initiative.
- Punctual and reliable.
- Able to maintain confidentiality.
- Previous experience with Salesforce, Genesys, and SAP is preferable.

**Benefits**
This is a unique opportunity to work in a company where you are valued, given the recognition you deserve and suitably rewarded for your hard work.
- Other benefits include:

- Employee Share Plan;
- Company Paid Parental Leave;
- Employee Assistance Program for Mental Health Wellbeing;
- Staff Awards;
- Employee Referral Program;
- Health Insurance Discounts;
- And More.

**How to apply**

**No agency assistance required.

  • Senior Customer Service Officer

    2 weeks ago

    Keysborough, Victoria, Australia Robert Half Full time $90,000 - $120,000 per year

    The CompanyWe're partnering with a well-established supplier of branded food products to some of the biggest names in food manufacturing and retail, including Unilever, General Mills, Bidfood, PFD, Woolworths, Coles, Costco, and Aldi.They are now seeking a Senior Customer Service Officer to join a tight-knit, high-performing team initially as a temp with the...

  • Customer Service Coordinator

    6 days ago

    Keysborough, Australia Buildsafe Full time

    **About Us** Buildsafe is an innovative leader within the building and construction space, providing height safety systems and solutions. We are fast-paced, ever-evolving and constantly challenging ourselves to be the best we can be! As a company, we place a strong emphasis on developing and building strong relationships with our partners and clients,...

  • Customer Service Coordinator

    2 days ago

    Keysborough, Australia Ellapack Full time

    **We need the best!** The Customer Service Coordinator’s role is to assist us with providing an outstanding service to all our customers. You will be the first point of contact for our customers, receiving and responding to customer queries and processing customer orders. **WHO WE ARE** We are a manufacturer of packaging products that has been producing...

  • Customer Relations Officer

    1 week ago

    Keysborough, Australia Zinfra Full time

    **Work options**: Hybrid **About Us** Zinfra is a leading infrastructure services provider committed to delivering exceptional solutions in the energy, utilities, and infrastructure sectors. We pride ourselves on our innovative approach, technical expertise, and dedication to safety, quality, and sustainability. Our over 2000 team members across the East...

  • Customer Service Representative

    2 days ago

    Keysborough, Australia Fletcher Insulation AU Full time

    ** **Role Vacant Due to Internal Promotion**: - ** **Monday to Friday - 38 hours per week**: - ** **Join an innovative and driven business** **About ee-Fit** - ee-Fit is a subsidiary of Fletcher Insulation and part of the Fletcher Building Group. We are at the forefront of innovation and development of new trends and supplying our favourite brands of...

  • Customer Service Representative

    2 weeks ago

    Keysborough, Australia Options Consulting Group Full time

    Australia's leader in off - road accessories - Thorough training and induction Program - Appeal to Sales Oriented Person Australia’s adventurers most likely carry or tow with products designed and manufactured by this leading brands company and sourced via a broad network of distributors, retail partners and vehicle manufacturers across Australia...

  • Customer Service Representative

    2 weeks ago

    Keysborough, Australia Buildsafe Full time

    **About Us** Buildsafe is an innovative leader within the building and construction space, providing height safety systems and solutions. We are fast-paced, ever-evolving and constantly challenging ourselves to be the best we can be! As a company, we place a strong emphasis on developing and building strong relationships with our partners and clients,...

  • Customer Service Coordinator

    4 days ago

    Keysborough, Australia Buildsafe Full time

    About Us Buildsafe is an innovative leader within the building and construction space, providing height safety systems and solutions. We are fast-paced, ever-evolving and constantly challenging ourselves to be the best we can be! As a company, we place a strong emphasis on developing and building strong relationships with our partners and clients,...

  • Sales & Customer Service Administrator

    2 weeks ago

    Keysborough, Australia Curtis Partnership Full time

    Well established consumer goods business - Position based in Keysborough with parking provided - $60-70k package (negotiable) Well established consumer goods business is seeking a Sales and Customer Service Administrator. Excellent entry level opportunity to launch or build upon your professional career. - Well established consumer goods business - Position...

  • Customer Service/sales Admin

    2 weeks ago

    Keysborough, Australia Gatesplus Full time

    Company Overview: Gatesplus is a supplier of high-quality hardware gate and fencing solutions, serving customers in the Dandenong area and beyond. With a reputation for excellence and a commitment to customer satisfaction. **Job Description**: As a Part-time/Casual Sales or Full time you will play a crucial role in the smooth functioning of our Keysborough...