Customer Service Coordinator

3 days ago

Keysborough VIC, Australia Buildsafe Australia Full time $60,000 - $80,000 per year

About Us

Buildsafe is an innovative leader within the building and construction space, providing height safety systems and solutions. We are fast-paced, ever-evolving and constantly challenging ourselves to be the best we can be

As a company, we place a strong emphasis on developing and building strong relationships with our partners and clients, including our most important partnership – Our people.

About The Role

We are seeking a hybrid Customer Service and Invoicing Representative to join our team and support our branches across VIC. This role involves scheduling, managing customer inquiries, and ensuring accurate invoicing. You'll work closely with Branch Managers, Team Leaders, Clients, and Construction Supervisors to ensure timely deliveries and installations, as well as following up invoicing queries. The ideal candidate will possess strong communication skills, attention to detail, and a proactive, customer-focused attitude. You should have experience in invoicing or a strong aptitude for analytical and numerical tasks, be able to handle customer inquiries and resolve billing issues efficiently, and demonstrate proficiency in data entry and management. The ability to work in a fast-paced, collaborative environment while maintaining high levels of accuracy and organizational skills is essential.

Key Responsibilities

  • Handle customer inquiries and manage invoicing processes efficiently.
  • Use your analytical skills to assess data and contribute to operational improvements.
  • Ensure accurate and timely financial transactions while maintaining a high level of customer satisfaction.
  • Resolve customer billing issues and inquiries in a timely manner

About You

Your excellent communication skills, both written and verbal will be critical to the success of this role. Your ability to build excellent working relationships, particularly with our clients and Branch Managers will also be essential, as will your ability to consistently provide outstanding customer service.

Other skills include:

  • Invoicing experience or a strong aptitude for analytical and numerical tasks.
  • Excellent communication skills with a customer-focused approach.
  • Ability to work well in a fast-paced, collaborative environment
  • Proficiency in data entry and management
  • Experience in resolving billing discrepancies and customer inquiries
  • Attention to detail and accuracy
  • Strong organizational skills.

What you will get in return

  • Structured role Monday-Friday
  • Working onsite from our Keysborough Head Office
  • Ongoing training and development opportunities
  • Monthly lunches
  • A supportive leadership group and small tight-knit team environment
  • Employee Assistance Program for you and your loved ones

Please apply now by sending your CV outlining your suitability for the role.

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