Administration Assistant

Posted: 26/11/2024

Closing Date: 19/12/2024

Salary: $55,500.00 - $55,500.00

Job Type: Permanent - Full Time

Location: Blackburn

Job Category: Services Administration

**Our Purpose and Ambition**

NextSense is a not-for-profit organisation supporting people with vision or hearing loss across Australia. We work with children, adults, and their families, providing a holistic approach to hearing services for newborns through to people over 90 years old, and helping children who are blind or have low vision to develop the right skills, mobility, and independence to confidently explore their world.

NextSense has been breaking boundaries since 1860, and we’ve been expanding our services ever since. Today, we deliver world-class education (both to children with sensory loss and to professionals in the field), cochlear implants, allied health services, therapy, research, and clinical services to children and adults. We’re a registered NDIS provider, working with our clients to achieve their own goals and potential. We’re committed to research and innovation; harnessing the latest technologies and new ways of thinking and educating the next generation to lead the way in hearing and vision services.
Our new world-leading centre for innovation on-site at Macquarie University NSW represents a new era for hearing and vision loss. This nationally significant social infrastructure project was undertaken to nurture, trial and share new ideas and form new partnerships that will drive better outcomes for people who are deaf, hard of hearing, blind or have low vision. While the centre is based in NSW, its impact will extend across the country—and your role from our Blackburn office will be essential in bringing these advancements to life.

**The Role**

Commencing in **early 2025**, NextSense has an exciting opportunity for an **Administration Assistant** to join our team at **Blackburn**. This is a **permanent full-time role**, working 38 hours per week and reports directly to the Client Services Network Lead.

As a friendly face on our team, the Administration Assistant plays a crucial role in ensuring that our Deaf and Hard of Hearing clients receive exceptional service. Your genuine care for our clients will shine through as you prioritise their wellbeing at every turn.

Each day promises to be a fast-paced adventure, where you'll follow established processes to ensure timely and accurate appointment bookings and client administration tasks, all while supporting our fantastic clinical staff in Victoria. You'll be a puzzle master who enjoys delighting clients and supporting our clinical staff’s success through organised and efficient service, knowing that sometimes one size doesn’t fit all.

**About You**

You’ll make a difference in this role by:

- providing high quality customer service as the first point of contact for all clients, families and incoming enquiries
- effectively using the electronic client management system to book appointments, maintain records and bill clients
- balancing collaboration and autonomy by managing a shared inbox
- providing support to NextSense therapists such as diary management, assisting with operational tasks and projects, and assisting clinical staff with enquiries
- liaising with clients, visitors and external partners such as hospitals, cochlear implant providers and other allied health professionals
- creating individualised service agreements for National Disability Insurance Scheme (NDIS) funded clients
- providing general administrative support to other NextSense services as required

**Desired Skills and Experience**:
To be successful in this role you'll need to demonstrate you meet the following selection criteria.

**Essential**:

- Solutions focused with a proactive ‘can do’ attitude
- Prior experience providing administrative support and following established procedures and guidelines.
- Excellent verbal and written communication skills, and attention to detail.
- Ability to work with sensitivity, maintaining confidentiality and privacy when handling client information.
- Strong time management skills and the ability to navigate multiple competing priorities.
- Ability to balance working autonomously as well as collaboratively within a team.
- Working With Children Check
- NDIS Worker Check

**Desirable**:

- Prior experience using a client management system/platform (such as Microsoft Dynamics or similar).
- Prior experience providing administrative support to allied health professionals or in the health/disability sector.
- Working knowledge of the National Disability Insurance Scheme (NDIS) framework

**What we can offer you**
- Competitive remuneration (classified at Band 1 of the IAH Services Admin Stream of our NextSense Enterprise Agreement)
- Salary packaging with Advantage to increase your take home pay
- Extensive personal/carer’s leave support
- 2 weeks paid leave over Christmas in addition to 4 weeks annual leave
- Paid parental leave o