Practice Manager

2 weeks ago

Canberra, Australia Davidson Group Services Full time

You have the opportunity to join a forward-thinking, values-driven national healthcare service provider who have developed an exceptional reputation through dedication, care and commitment to their growing list of corporate clients across Australia.

This is your chance to lead their passionate and caring team within the Canberra site, and gain a healthy work-life balance, role diversity and fulfilment in return.

Offering a very dynamic range of services, this team has a wonderful reputation within the community and a lovely team culture built on family-friendly values.

**The Role**

As the Practice Manager, you will lead and manage all personnel within the team and foster a service of excellence, putting the client experience at the centre of everything you do.

If you are looking for an engaging and evolving Management position within a stable and diverse healthcare centre, this is the role you won't want to miss.

**Duties will include (but not be limited to)**:

- Sharing your authentic leadership and guidance to a team of six refreshingly engaged, close-knit and positive-minded Medical Receptionists (who are self-motivated and incredibly easy to manage)
- In collaboration with an authentic and trusting Business Manager (who is based in Sydney), and the site-based doctors and technicians you will manage the day-to-day operations of the Practice to provide an efficient and smooth administrative service which supports the delivery of superior patient care at all times.
- Provide day-to-day direction to reception staff to ensure efficient and smooth operations of the Practice to support delivery of superior client care.
- Oversee workforce planning and rostering solutions (i.e. the team consists of Full Time reception staff with consistent rosters)
- Provide general support in the area of finance, budgets, billings and expenses - with close guidance from the Business Manager

**Requirements**:

- Demonstrated understanding of and an ability to provide superior patient care and stakeholder customer service.
- Strong leadership skills with experience in leading and managing a team by inspiring confidence in and displaying behaviours in accordance with the organisation's values.
- Previous medical centre or clinic experience is essential
- Exceptional communication skills and ability to build relationships with all stakeholders
- Business acumen, strong attention to detail and ability to prioritise/multi-task
- Ability to utilise a broad range of IT software such as Microsoft Suite, scheduling software etc. Experience with using Best Practice Medical software is a must.
- Experience in accounts support, or the drive to learn and develop in this area
- Engaging, friendly approach and commitment to service excellence

**Benefits**:

- Full time position with a competitive salary and additional non-monetary perks (including discounts for a range of lifestyle outlets)
- Excellent opportunity for you to expand your leadership skills
- Highly diverse role and interesting environment - no one-day will ever be the same
- Exceptional fun-loving staff culture
- Career progression opportunities and a company that actively develops staff
- Opportunity for paid study and accreditation benefits
- Approachable and friendly Specialists
- Exceptionally supportive frameworks that will allow you to achieve work-life balance

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