Customer Service Consultant

About Us

At
O.C. Tanner
, we believe people thrive when they feel appreciated, connected, and inspired. That's why we're the global leader in employee recognition and workplace culture solutions. Our
Culture Cloud
platform helps organizations create powerful employee experiences through recognition, service milestones, celebrations, and wellbeing programs.

We're a team of 1,500+ innovators, strategists, and creators from 58 countries, united by a mission to help people thrive at work. If you're passionate about making a real impact and growing your career in a purpose-driven company, we'd love to meet you.

About the Job

We have a great opportunity for a customer-oriented individual to join our Customer Service team as a Customer Service Consultant on a part-time basis (30.4 hours per week, with the hours ideally spread across 5 days). In this role, you will be responsible for delivering exceptional and professional customer service to members, clients and internal customers.  Being able to identify, respond and satisfy customer needs in a timely, responsive and service-oriented manner is crucial. 

What You'll do

• Answering inbound Customer Service queries within agreed SLA for O.C. Tanner customers across the Asia Pacific region. This can include phone calls, emails and chats;
• Handle customer complaints according to the company's policy, procedures and standards;
• Provide feedback within the Customer Service team on customer experience;
• Learning details of specific client reward programs and SLAs;
• Learning platform-specific technology and interacting with relevant digital systems;
• Interacting and developing internal business processes and engagement models;
• Contributing towards program goals and KPIs;
• Working alongside a passionate Customer Service team and fostering effective business relationships with other departments internally.

What you'll bring

• Attention to detail and a strong operational focus;
• The ability to work under pressure and achieve deadlines;
• Excellent written and verbal communication skills;
• A commitment to thorough documentation of procedures;
• Be a lateral thinker with a demonstrated ability to problem solve;
• Excellent prioritisation skills;
• Experience working in a customer service or administration role, with a focus on teamwork and collaboration to achieve common objectives.

What's on offer?

• Hybrid working arrangements. Monday to Wednesday in our CBD office and Thursday and Friday working from home if you would like to.
• Company-wide and individual bonuses (like an annual Birthday Bonus to treat yourself).
• An extra week of Bonus Annual Leave per financial year.
• Paid Volunteer Leave.
• Health and Wellbeing Program including access to Personify Health.
• Free and confidential counselling through our Employee Assistance Program.
• Generous Parental Leave policy.
• Professional development opportunities, including access to LinkedIn Learning.
• A warm culture of recognition and celebration. We use what we deliver to our clients because we believe in our solutions and products. Every employee is a participant in the Appreciate Great program.

Why Join Us?

• Purpose-driven
  work that makes a real difference in people's lives
• Supportive cu
  lture that values growth, creativity, and collaboration
• Opportunities to
  learn from industry leaders and grow your career
• Global i
  mpact with a local feel—you'll be part of something big, but never feel like a number

If you believe your experience and qualities align with what we're looking for, we'd be excited to hear from you. At O.C. Tanner, we're proud to be an equal opportunity employer, dedicated to fostering a workplace that values and celebrates diversity. We don't just welcome differences—we embrace them, support them, and see them as essential to our success. Our goal is to build a team rich in diverse backgrounds, perspectives, and skills, and to cultivate an environment where everyone feels they belong. We know that the more inclusive we are, the stronger and more impactful our work will be.