Rural Customer Manager

About us

With more than 160 years of history, we are proud of our position in the community with more satisfied customers than any other Australian bank. Every day, we work hard to bring our company purpose to life, feeding into the success of our customers and communities and not off it.

We're more than just a bank with banking products. We change the lives of customers and communities. Commercial actions with heart

Our time is now. We are challenging the status quo and we're excited about our future

Rural Bank is proudly part of the Bendigo and Adelaide Bank group, offering bespoke banking services to Australian farmers. As a specialist rural lender, we assist farmers to obtain appropriate finance to grow their farming business.

We currently have a permanent position located in Albany for a Rural Customer Manager (RCM) to join the large Sales Agribusiness team. Managing an existing portfolio of agribusiness customers, predominately in the Small Farm Segment, providing quality banking services to help them grow their businesses.

This is a great opportunity for someone that is looking to take the next step in their career transitioning from support/administration to customer management. Alternatively, it would suit someone currently working as a Relationship Manager, who prefers working within the small exposures area with a focus on management of existing customers, rather than business development.

This position requires someone who demonstrates quality focus, customer focus, a sound knowledge of agriculture, and the ability to build strong relationships both internally and externally. You will be responsible for preparing annual reviews and updating customers’ requirements. You will pride yourself on your good time management, as well as strong planning and organisational skills.

Join a large collaborative team that are supportive, enthusiastic, and have significant agribusiness expertise and knowledge to share. This role will be based in a branch within WA or SA

**What you’ll need to be successful in the RCM role**:
Demonstrated relationship building and management skills
Be able to understand farmers and their business, attitudes, and needs, and respond accordingly to deliver appropriate solutions
Be able to build rapport and collaborative relationships with colleagues and customers
Be able to network effectively and maintain good professional working relationships with a range of different stakeholders

For additional information regarding this opportunity, check out the attached Position Description. Rural Customer Manager PD.pdf

How to apply

Applications close COB Sunday 13th November

What we offer

We will provide training and coaching to ensure your ongoing success in the role as well as provide opportunities to expand your career progression within our business.

We recognise the importance of diversity and continually strive to provide an inclusive work environment where people are treated with respect; feel valued and can achieve success. We believe our success depends on the commitment, integrity and skill of our staff.

On top of this we also provide a wide range of other staff benefits on our products and services.

Why us?

Rural Bank believes the future for agriculture is bright. We are committed to providing exceptional financial services, knowledge and leadership for Australian farmers to grow, and you can be part of it.

We are a specialist rural lender who understands the cycles in agriculture, assisting farmers to obtain appropriate finance to grow their farming business. We offer relevant industry insights to assist in making informed business decisions. We also offer our customers the opportunity to support the development of regional communities through our partnerships and initiatives.

There's so much more to a career with Bendigo and Adelaide Bank than just banking. Get real benefits, work life balance and flexibility. You bring your brilliant mind and we’ll help you take your learning to the next level with on-the-job training and external development opportunities - we want you to shine. After all, YOU are the difference that makes us the better big bank.